Agile Technical Product Manager at Capgemini / Sogeti (2025-10 – Present)
Client: Capital One/Discover Financial. Owned product strategy, roadmap execution, PI Planning inputs, and portfolio backlog governance across 15+ Agile teams for Banking share services. Managed prioritization of epics, features, user stories, enhancements, incidents, and modernization workstreams based on business value, compliance needs, risk, and delivery capacity.
Partnered with Directors, VPs, Engineering Managers, Cybersecurity, Risk, Architecture, QA, and Product teams to align roadmap priorities, dependencies, delivery milestones, and executive reporting. Large-scale enterprise modernization program across Banking Shared Services, including mainframe decommissioning, SOAP to REST API migration, cloud enablement, vulnerability remediation, compliance readiness, and operational workflow optimization and cross functional work management supported platform modernization and integration work.
- Drove Agile execution across 15 cross-functional teams, leading sprint planning, backlog refinement, standups, demos, and retrospectives to maintain delivery consistency and velocity alignment.
- Led Run vs. Change prioritization, balancing BAU support, incident resolution, and modernization initiatives to ensure business continuity and strategic delivery.
- Owned backlog quality and readiness by defining user stories, acceptance criteria, and enforcing Definition of Ready (DoR) and Definition of Done (DoD).
- Partnered with Product Owners, Analysts, and Engineering teams to refine requirements, estimate story points, and align sprint commitments with capacity planning and velocity trends.
- Delivered KPI-driven insights using ServiceNow and Tableau, tracking metrics such as velocity, throughput, backlog health, cycle time, and lead time for leadership visibility.
- Coordinated UAT planning and execution, ensuring traceability between requirements, test cases, and delivered features prior to release.
- Managed cross-team dependencies, risks, and blockers, ensuring timely resolution and escalation of critical issues.
- Supported integration and release readiness through dependency tracking, documentation reviews, and alignment with architecture and QA teams.
- Enabled resource planning and capacity forecasting, collaborating with Engineering Managers to prioritize high-value enhancements.
- Maintained backlog governance by monitoring aging items, refinement quality, and sprint readiness.
- Communicated delivery status, risks, and product updates to leadership, improving transparency and stakeholder alignment.
- Improved delivery predictability by ~25%, reduced backlog aging by ~30%, and increased release efficiency by ~20% through better backlog prioritization, dependency management, and UAT coordination.
- Optimized run vs. change prioritization by ~25%, reduced SLA breaches by ~35%, enhanced leadership visibility by ~30% via KPI dashboards, and increased sprint throughput by ~15%.
Senior Product Consultant at Reply Valorem (2023-11 – 2025-07)
Project 1: Microsoft FastTrack. Owned product enhancements, backlog prioritization, AI-enabled chatbot features, user journey improvements, stakeholder demos, and UAT readiness for Microsoft FastTrack onboarding and migration platform. Managed feature delivery for migration tooling, Learning Centre improvements, chatbot flows, and customer self-service capabilities.
Microsoft
FastTrack platform supporting customer migration from third-party platforms to Microsoft 365, Teams, and Azure. AI-related scope included AI-powered chatbot, NLP-based user interaction flows, Azure Cognitive Services, intelligent self-service support, and data-driven chatbot optimization.
- Led product enhancements for Microsoft FastTrack, driving automation of customer onboarding and migration from third-party platforms to Microsoft 365, Azure, and Teams cloud ecosystems.
- Collaborated cross-functionally with engineering, UX, and customer success teams to deliver a revamped Learning Center, improving navigation, content accessibility, and integration with Microsoft Learn.
- Facilitated Agile ceremonies (standups, sprint reviews, retrospectives) to streamline communication, resolve blockers, and improve team velocity and delivery efficiency.
- Partnered with engineering leads to prioritize product backlog, balancing business impact, technical feasibility, and estimated effort.
- Implemented an AI-powered chatbot using Azure Bot Framework and Azure Cognitive Services, enabling real-time assistance, guided responses, and intelligent self-service capabilities.
- Defined and refined user stories, business requirements, and acceptance criteria in Azure DevOps, ensuring alignment with stakeholder expectations and sprint goals.
- Participated in solution reviews, UAT cycles, and stakeholder demos, leveraging feedback to continuously improve chatbot flows, UI/UX, and migration tooling.
- Ensured all product enhancements adhered to Microsoft security, compliance, and accessibility standards across global customer touchpoints.
- Supported NLP-based conversational flows, chatbot response optimization, and telemetry-driven feedback analysis to enhance user experience and AI-driven self-service effectiveness.
- Improved onboarding efficiency by ~30% and reduced manual support by ~35% through AI-powered chatbot and automation, delivering estimated cost savings of ~$1.5M - $2.5M annually.
- Increased self-service adoption by ~35% and improved response time by ~40% using NLP-based conversational flows and telemetry-driven enhancements.
Senior Product Consultant - Project 2 at Reply Valorem (2023-11 – 2025-07)
Deloitte Azure cloud Automation project. Owned product roadmap, backlog prioritization, MVP strategy, and release delivery for Azure subscription provisioning and DevSecOps-aligned cloud automation initiatives. Aligned stakeholders across engineering, security, compliance, and regional business teams.
Azure subscription provisioning platform for the Australia region, covering RBAC configuration, governance policies, ARM template deployment, DevSecOps integration, and compliance enforcement. Included AI-assisted workflow analysis and telemetry-driven insights to optimize provisioning and operational readiness.
- Led Agile execution (sprint planning, backlog refinement, standups) for subscription provisioning and automation workflows.
- Defined and prioritized backlog for subscription setup, governance controls, RBAC roles, and policy enforcement aligned with regional compliance.
- Delivered MVP1/MVP2 rollout: automated subscription creation, tagging, policy setup, and region-specific configurations.
- Collaborated with cloud architects, security, and DevSecOps teams to ensure secure, scalable, and compliant cloud onboarding.
- Designed workflows using ARM templates, APIs, and DevSecOps pipelines, enabling standardized and reusable provisioning.
- Applied telemetry insights and AI-driven analysis to identify automation opportunities and optimize provisioning efficiency.
- Improved subscription provisioning efficiency by ~30% and reduced manual effort by ~30–35% through DevSecOps automation.
- Delivered estimated cost savings of ~$1M–$1.5M annually via standardized cloud onboarding and reduced operational overhead.
Senior Product Consultant - Project 3 at Reply Valorem (2023-11 – 2025-07)
Microsoft Cloud Ascent Program (MCAP). Owned product backlog, roadmap alignment, sprint priorities, and release readiness for a cloud-based selling platform across Microsoft's partner ecosystem. Cloud-based partner ecosystem platform supporting partner engagement, customer scoring, CRM sync, cloud licensing workflows, and telemetry-driven sales enablement.
- Managed and prioritized backlog to deliver high-value features aligned with business goals and customer needs
