IT Manager at Southwest Iowa Renewable Energy (2021-11 – Present) Direct enterprise IT operations for a large-scale ethanol production facility, overseeing network infrastructure, cybersecurity programs, and business technology systems supporting administrative and operational teams.
- Lead strategic planning and execution of infrastructure modernization initiatives including core switching, firewall platforms, server systems, wireless networks, and fiber connectivity.
- Manage enterprise cybersecurity program including endpoint protection, threat monitoring, incident response procedures, and annual employee security awareness training.
- Develop and implement IT governance policies, operational documentation, and preventative maintenance processes to improve transparency, compliance, and operational resilience.
- Oversee physical security technology including badge access control systems and video surveillance platforms, coordinating vendor support and access management policies.
- Evaluate and procure technology solutions, balancing cost efficiency, scalability, and operational needs to support long-term business objectives.
- Coordinate with executive leadership and department managers to integrate IT systems with plant operations, administrative workflows, and organizational strategy.
- Manage vendor relationships including MSP partners, telecommunications providers, and infrastructure vendors.
Data Center
Technician at Google (2019-03 – 2022-02) Supported hyperscale data center operations by deploying, maintaining, and troubleshooting server infrastructure and network hardware across production environments.
- Led multiple large-scale New Product Introduction (NPI) deployments, coordinating hardware delivery, technician staffing, and cross-team execution across data center environments.
- Acted as liaison between engineering, logistics, and supply chain teams to ensure successful deployment timelines and resolve infrastructure escalations.
- Diagnosed and resolved critical hardware and software issues during system bring-up and deployment phases.
- Maintained fleet health through monitoring, diagnostics, and proactive maintenance of server and network hardware.
- Authored internal documentation, troubleshooting guides, and operational procedures used for technician training and cross-team knowledge sharing.
- Provided infrastructure support for central network rooms (CCNRs), including fiber connectivity, switch hardware, and rack-level systems.
- Mentored new technicians and provided training on troubleshooting procedures and infrastructure systems.
- Served as escalation point and backup lead for machine upgrade programs, coordinating work assignments and parts logistics for technician teams.
Service Desk
Engineer at Lutz (2018-01 – 2019-12) Provided infrastructure support for multiple external client environments as part of a managed services provider (MSP), supporting servers, networks, endpoints, and cloud systems.
- Delivered remote and on-site technical support for client environments across multiple industries, resolving issues involving servers, networking infrastructure, desktops, and mobile devices.
- Forecasted infrastructure demand and implemented upgrades to support system capacity and performance requirements.
- Maintained production systems and internal infrastructure across company departments.
- Managed IT inventory lifecycle processes including system tracking, hardware refresh planning, and equipment decommissioning.
- Created technical documentation for internal systems, troubleshooting procedures, and technician training resources.
- Assisted with process improvements for infrastructure maintenance scheduling, asset management, and support workflows.
Field Services
Technician at Ericsson (2015-01 – 2017-12) Supported telecommunications infrastructure deployment and maintenance for cellular network operations.
- Coordinated with Network Operations Centers (NOCs) to assess site requirements and determine appropriate hardware solutions.
- Monitored and maintained cellular tower equipment supporting Sprint telecommunications infrastructure.
- Installed, tested, and maintained fiber optic network infrastructure.
- Coordinated equipment delivery, installation scheduling, and maintenance activities with partner organizations and vendors.
- Maintained inventory tracking for telecommunications equipment and infrastructure components.
