Gayle Yarbrough

Professional in Customer Service providing excellent communication skills to continuously and productivity go above customer expectations. Extensive background in HR management affairs. Employee benefits specialist. Currently seeking work at home employment in area of customer service.

Survey Interviewer – Work From Home - Dynata Corporation - Remote

(2023-10 - 2024-02)

Perform outbound surveys from home with respondents and accurately record their answers. Surveys range in topic from politics to customer satisfaction and beyond. Information is sent to clients to help them make more informed business decisions. Dynata is one of the world's leading single providers of first-party data contributed by people who opt-in to member-based panels.

HR Consulting and Blogger - Self Employed - Decatur, AL

(2019-05 - 2023-06)

Director Human Resources - CENTRAL NORTH ALABAMA HEALTH SERVICES, INC. - Huntsville, AL

(2012-06 - 2019-05)

Recruited to serve as Director of the Human Resources Department which included all aspects of Human Resource Management including staffing, recruitment and retention, benefits administration, innovation and independent thinking.

• Structured and implemented new programs for employee engagement and retention including new improved life insurance program and vision insurance.
• Performed compensation analysis and research to bring company to a competitive level of total rewards and compensation.
• Performed internal HR Audits in order to bring corporation into full compliance with applicable laws and regulations. Ensured compliance for Joint Commission Accreditation.

Human Resources Consultant and Payroll Specialists - ROBERT HALF INTERNATIONAL - Memphis, TN

(2011-04 - 2012-06)

Served in Human Resources Counseling and Payroll Administration capacity for various companies throughout the Memphis, TN area. Companies included Nucor Steel, Memphis with 400 employees and Turner Holdings LLC with 250 employees.

• Maintained proper operation of Human Resources Departments by applying proper procedures for processing of payroll, I-9 Compliance and FMLA Procedures and tracking.
• Frequently provided research, analysis, and Corporate Reporting for compliance efforts and problem-solving.
• Headed up Employee New-Hire orientation and Corporate Training efforts.

HR Manager - The Boys & Girls Clubs of Greater Memphis - Memphis, TN

(2008-01 - 2010-12)

Recruited to establish a defined Human Resources department, including the management of a full spectrum of HR operations, systems and programs. Worked with senior management to update HR policies and procedures; recruit employees; create group benefits databases; and develop orientation, training and incentive programs. Managed payroll programs and personnel records; administered benefits enrollment and programs; administered HR budget; and handled HR management workplace issues.

• Structured and implemented programs and policies in the areas of training, compensation structures, benefits packages, incentives and new-employee orientation.
• Fostered a teamwork/open-door environment conducive to positive dialogue across the organization. Personal efforts were cited as the driving force behind company's employee-retention rate.
• Brought workers' compensation program into full compliance. Trained managers and associates on procedures to follow in case of injury.
• Devised creative and cost-effective incentive and morale-boosting programs (including "GEM Card award, Going The Extra Mile) that increased employee satisfaction and productivity.
• Updated employee manuals covering issues including disciplinary procedures, code of conduct, and FMLA policy. Wrote handbook for benefits information.
• Revised job descriptions across all levels and categories. "Shadowed" and interviewed employees to construct an accurate picture of the duties and skills required for each position.
• Co-developed company's first-ever standardized disciplinary procedures and tracking system that insulated company from legal risk and ensured consistent and fair discipline processes.

Payroll Administrator, Staffing Specialists - University of Texas Medical Branch/HealthCare Systems - Galveston, TX

(2002 - 2007)

Promoted to fulfill a broad range of Staffing and Payroll functions, including recruiting employees and managing employee records. Headed and implemented Instant Pay Card method of Payroll Payment. Examined historical and projected financial data to provide senior management with valuable data.

• Provided guidance to department institutional partners regarding time and attendance compliance and regulatory compliance.
• Reworked new-hire orientation program to include HR information and company resources.
• Formulated strategic plan for placement of staff in needed areas on projected dates with budget and cost savings for the company.

Master of Arts - Human Resources Management - WEBSTER UNIVERSITY (2011-10)

Bachelor of Science - Business Management - University of North Alabama