Gelsey Normand

Background includes historical writing and research. Research driven and highly organized worker, bringing articulate communication skills and strong attention to detail. Dedicated, responsible and eager to grow my abilities. Through university and work I have acquired skills in data collection, MS Office, customer service, team building, research, and time management

Office Manager/Financial Aid Coordinator at Jackrabbit Family Medicine (2021-01 – Present)

• Supervised a cross-functional team
• Maintained legal compliance with the state of Arizona
• Facilitated daily patient appointment booking and calendar flow
• Fostered open collaboration by leading recurring team meetings
• Managed accounts with multiple financial aid organizations and sent invoices
• Insurance benefit verifications for patients and billing
• Assisted in the hiring process
• Implementing support plans for employees

Director/Barn Manager at Welcome Home Ranch Horse Rescue (2021-01 – Present)

Family non-profit horse rescue

• Maintained cleanliness of horse habitats
• Managed feeding schedules and dispensed medications for sickly/injured horses
• Managed stock of medications and animal feed monthly
• Trained volunteers

Store Clerk at CVS (2021-01 – 2021-07)

• Answered the phone and accommodated customer's questions and concerns
• Assisted customers in finding products and answering product questions
• Handled payment and services for customers
• Managed cleanliness of the store front

Cashier and Server at Sizzler (2018-01 – 2020-12)

• Created orders, documented special requests and followed-up with kitchen personally to ensure quality service and minimize complaints
• Greeted and maintained relationships with regular guests
• Worked with POS system to place orders, manage bills and handle guests

Social Media Manager at Majestic Social Media (2011-01 – 2012-12)

• Discussed SEO needs and optimized strategies for short- and long-term campaigns
• Monitored online presence of a company's brand to engage with users and better customer relationships
• Increased customer engagement through social media

Bachelors in History – California State University, San Marcos (2016-01 – 2019-12)

Associates in Liberal Arts, Humanities – Mira Costa College, Oceanside, CA (2010-01 – 2015-12)

High School Diploma – Rancho Buena Vista High School, Vista, CA (2008-01 – 2010-12)