Genesis Ayala

Bilingual Customer Service and Administrative Professional with 5+ years of experience providing exceptional customer support, coordinating operations, and managing administrative tasks in fast-paced environments. Fluent in English and Spanish and a Qualified Medical Interpreter, with strong communication, problem-solving, and organizational skills.

Customer Success Specialist at THE SPANISH GROUP (2021-01 – Present)

• Resolved customer concerns through phone, email, and chat while maintaining high customer satisfaction.
• Coordinated interpreter scheduling and assignments for multiple clients.
• Managed customer escalations and ensured timely issue resolution.
• Trained and onboarded new team members.
• Assisted with quality assurance and internal process improvements.
• Managed online review campaigns across Google, Trustpilot, Yelp, Shopper Approved, and BBB.
• Worked cross-functionally with Operations, Interpretation, and Customer Service teams.

Administrative & Marketing Assistant at ALLO (2019-01 – 2021-12)

• Managed supplier communications across domestic and international vendors.
• Prepared customer quotations and shipping estimates.
• Created and maintained product databases.
• Assisted with inventory management and purchasing.
• Produced marketing content for multiple brands.
• Managed customer inquiries through website and social media channels.

Procurement Specialist at EL PASO NORTH INDUSTRIAL SUPPLY (2018-01 – 2019-12)

• Prepared supplier quotations and purchase orders.
• Negotiated pricing with domestic and international vendors.
• Tracked orders from purchase through delivery.
• Maintained inventory records and procurement databases.
• Coordinated shipping logistics.
• Built strong relationships with suppliers to ensure timely deliveries.

Bachelor's Degree in Foreign Trade – UNIVERSIDAD DE LEON

– INTERLAKE HIGH SCHOOL