Leader
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Proven leader and strategic thinker, excelled at CVS Pharmacy by driving team performance and enhancing customer satisfaction. Expert in cash handling and team leadership, adept at resolving conflicts and boosting sales through innovative strategies
CVS Pharmacy | Suwanree, Georgia
09/2023 - 01/2024
Handled emergency situations with composure and in accordance with company guidelines.
Evaluated and assessed personnel to identify potential candidates for promotion.
Assigned tasks to team members based on their strengths and skill sets.
Handled escalated customer concerns and emergencies in absence of manager or supervisor.
Educated customers about offerings, promotions and pricing to boost sales.
Assisted upper management with daily operations to meet standards of service and quality.
Resolved customer complaints promptly to maintain a high level of satisfaction
T-mobile | Suwanee, Georgia
06/2022 - 10/2022
Processed returns, exchanges, and refunds in accordance with company policies.
Watched for and recognized security risks and thefts to prevent or handle situations.
Maintained cleanliness of store environment including floors, windows, displays.
Answered incoming telephone calls to provide store, products and services information.
Analyzed sales data to identify trends and adjust sales strategies accordingly.
Upsold additional items based on customer interests and needs.
Performed floor moves, merchandising,
display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
Built and maintained relationships with peers and upper management to drive team success.
Sold various products by explaining unique features and educating customers on proper application or usage.
Answered customer inquiries regarding product features, pricing, and availability.
Assessed customer needs to provide assistance and information on product features
The Urban Assembly School For Technology | New York, NY
