Genesis Dozier

Dedicated phlebotomist with extensive experience, skilled in venipuncture and specimen handling. Proven ability to maintain patient confidentiality and deliver exceptional customer service. Adept at quality control and data entry, ensuring accurate and efficient processing of specimens while fostering a supportive team environment.

Phlebotomist at Alpha Medical Center (2025-12 – 2026-01)

• Executed matching of laboratory requisition forms to corresponding specimen tubes.
• Executed disposal of blood and biohazardous materials in strict compliance with legal standards and organizational policies.
• Dispose of contaminated sharps, in accordance with applicable laws, standards, and policies.
• Draw blood from veins by vacuum tube, syringe, or butterfly venipuncture methods.
• Draw blood from arteries, using arterial collection techniques.
• Draw blood from capillaries by dermal puncture, such as heel or finger stick methods.
• Transport specimens or fluid samples from collection sites to laboratories.
• Explain fluid or tissue collection procedures to patients.
• Conduct standards tests, such as blood alcohol, blood culture, oral glucose tolerance, glucose screening, blood smears, or peak and trough drug levels tests.

Phlebotomist/Lab Assistant at Kroger Little Clinic (2024-12 – 2025-12)

• Verify patient by reading patient identification.
• Obtains blood specimens by performing venipuncture's and finger sticks.
• Tracks collected specimens by initialing, dating, and noting times of collection; maintaining daily tallies of collections performed.
• Maintain quality results by following department procedures and testing schedule.
• Performed a variety of routine blood drawing procedures to include venipuncture.
• Prepared, processed, and stored patient specimens and samples according to departmental procedures using standard techniques and equipment.
• Sending specimens to the laboratory for testing.
• Obtained in take information, including patient personal data, medical history, and also insurance coverage.

Claims Adjuster at Statefarm Insurance (2016-04 – 2023-11)

• Managed high-volume insurance calls and processed claims with efficiency.
• Assessed policy coverage and established claim eligibility for clients.
• Oversaw maintenance of accurate records and documentation of claim files.
• Delivered exceptional customer service by addressing client inquiries and clarifying coverage details.
• Cultivated strategic relationships with attorneys, experts, and vendors to ensure timely service delivery.
• Conducted comprehensive analysis of loss facts, including photographs, diagrams, and evidence, to identify potential recovery sources.
• Pursued continuing education classes to enhance knowledge of evolving industry standards.
• Thrived in dynamic, fast-paced environments to enhance team productivity.
• Demonstrated self-motivation and accountability in all tasks undertaken.
• Collaborated effectively within a team environment to deliver support and guidance.

High School Diploma – Southwest Dekalb (2015-05)