OPERATIONS MANAGER - ABSOLUTE PHARMACY
(2026-03)
- Oversee daily pharmacy operations, ensuring efficient workflow, accuracy, and compliance with state and federal regulations.
- Manage pharmacy staff scheduling, training, and performance to maintain productivity and high service standards.
- Supervise prescription processing, inventory management, medication ordering, and supply chain operations.
- Develop and implement operational procedures to improve efficiency, reduce errors, and optimize patient satisfaction.
- Monitor key performance indicators (KPIs) and workflow metrics to support business goals.
- Coordinate with pharmacists, technicians, and providers to resolve operational issues and maintain seamless service.
- Manage inventory control, including medication purchasing, expiration tracking, and waste reduction strategies.
- Support onboarding and continuous training programs for pharmacy staff to ensure competency and compliance.
- Handle escalated customer or patient concerns professionally while maintaining a high level of service.
- Oversee delivery coordination, prescription turnaround times, and workflow prioritization to meet service expectations.
- Maintain accurate operational documentation and reports.
- Collaborate with leadership to implement strategic initiatives, process improvements, and organizational growth plans.
FULFILLMENT OPERATIONS SUPERVISOR - BELMAR PHARMA
(2022-09 - 2026-03)
- Directed daily production operations to ensure consistent attainment of efficiency targets and adherence to established quality standards.
- Collaborated with the Inventory Management team to oversee product flow, maintain appropriate stock levels, and support effective production scheduling.
- Implemented regulatory and quality compliance practices by identifying and removing outdated or expired medications in alignment with applicable health and safety requirements.
- Monitored operational performance reports to detect stuck orders/bottlenecks and initiated corrective actions to maintain continuity of workflow.
- Ensured full compliance with health, safety, and regulatory standards, fostering a secure and a well-regulated work environment.
DATA ORDER ENTRY/CUSTOMER EXPERIENCE - BELMAR PHARMA
(2021-07 - 2022-08)
- Executed accurate and timely entry of prescription orders into enterprise systems to support operational efficiency and service delivery standards.
- Conducted thorough verification of patient demographics and prescription data to ensure regulatory compliance and mitigate processing discrepancies.
- Maintained complete, accurate, and current patient records through detailed documentation of prescription information.
- Captured and reviewed patient and customer feedback to support continuous improvement initiatives and service excellence.
- Collaborated cross-functional patients, clinics, and healthcare providers to facilitate care coordination and resolve prescription-related issues.
