Genevieve (Jenny) Vigus

Dedicated healthcare administration professional with over 20 years of experience in medical office management, billing, and multi-site operations. Committed to delivering exceptional patient care, optimizing clinic performance, and supporting providers through efficient systems and compliance. Seeking opportunities to leverage expertise in healthcare leadership and revenue cycle management to better serve the community.

Office Manager / Billing Manager - Goliad Health & Wellness - Goliad, TX

(2026-01 - 2026-08)

Clinic Closing

• Directed financial reporting, payroll administration, budgeting, and cost analysis to support executive decision-making and operational efficiency.
• Played a key role in the successful opening of a new clinic, establishing operational programs, implementing procedures, and ensuring all systems were fully functional for a seamless launch.
• Managed staff training, onboarding, performance evaluations, and day-to-day operational support across the clinic.
• Prepared monthly financial reports, performance metrics, and quality improvement documentation for leadership review and strategic planning.
• Directed accounts payable and receivable, collections, insurance resolution, and compliance processes, ensuring adherence to regulatory and organizational standards.

Assistant Administrator / Billing Director - Cuero Medical Clinic & Cuero Medical Associates - Cuero, TX

(2006-01 - 2026-12)

Advanced from Billing Supervisor to Office Manager and later to Billing Director with an additional promotion to Assistant Administrator in 2020. Originally overseeing 2 locations with 3 providers & 3 mid-levels then increasing to five facilities with 10 providers and 7 mid-levels, including surgical and podiatry services.

• Manage CME/license reimbursements, provider payroll hours, and compensation forms.
• Conduct quarterly provider meetings and review financial KPIs for performance improvement.
• Analyze cost reports and rural health data for annual compliance meetings.
• Provide coverage for clinic directors and ensure smooth operations across all sites.
• Directed billing operations and office management functions.
• Led implementation of Allscripts EHR system (2008) and Expanse EHR system (2024), improving workflow and billing accuracy.

Office Manager / Accounts Receivable Specialist - Lavaca Family Health Clinic & Lavaca Medical Center - Hallettsville, TX

(1999-01 - 2006-12)

Advanced from Front Desk Receptionist to Office Manager and later Co-Manager, overseeing payroll, scheduling, credentialing, HIPAA compliance, and financial reporting. These facilities had 1 D.O., 3 M.D's, 1 Podiatrist, 1 Gastrologist, and 2 mid-levels.

• Managed payroll, staff scheduling/concerns, physician credentialing, oversaw accounts payable/receivable and patient accounts, and provided staff coverage & support as needed.
• Directed billing, coding, collections, and insurance resolution for hospital & clinic while ensuring compliance with Medicare, Medicaid, and RHC regulations.
• Processed Medicare and worker's comp transactions using PRO-32, Intergy, and Medicare DDE systems.
• Maintained HIPAA compliance and prepared QI/QA reports, month-end reporting, and KPI analysis and utilized QuickBooks accounting when needed.
• Implemented new coding systems and supported EHR transitions from paper to electronic records.

Medical/Business Degree - Medical/Business - Victoria College (1998-01 - 1999-12)