Conference Lead Supervisor at Sidley Austin LLP (2014-01 – 2022-10)
- Managed team of 6 employees, ensuring high productivity and quality standards were met.
- Coordinated schedules and assignments for team members across various projects.
- Guided team in daily tasks to improve efficiency and collaboration.
- Communicated daily schedule and delegated work to employees.
- Conducted regular team meetings to discuss goals, objectives, and strategies for success.
- Facilitated training sessions to enhance team skills and knowledge of legal procedures.
- Trained new hires on company policies, procedures, and processes.
- Conducted performance evaluations and provided constructive feedback to team members.
- Monitored staff performance, providing feedback and coaching employees on their job duties.
- Conducted regular performance evaluations, providing constructive feedback and setting individual goals.
- Addressed and resolved interpersonal conflicts within the team, maintaining a harmonious work environment.
- Monitored employee attendance, addressing punctuality or absenteeism issues.
- Developed employee schedules to optimize staffing and meet departmental needs.
- Coordinated recruitment activities including interviewing and onboarding new employees.
- Collaborated with other departments to develop innovative solutions for complex problems.
- Coordinated with other department supervisors to ensure smooth workflow and project alignment.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Served as a liaison between management and frontline workers during times of conflict resolution.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Documented timecard data, maintenance logs and production logs.
- Established clear goals for team members that aligned with organizational objectives.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
Legal Receptionist at Dow Lohnes & Albertson (1986-06 – 2014-12)
- Welcomed clients and visitors, ensuring a positive first impression.
- Handled phone calls, efficiently directing inquiries to relevant legal staff.
- Coordinated appointments and organized attorneys' calendars to optimize scheduling.
- Validated client parking.
- Maintained attendance log for staff.
- Used language skills (French/Spanish) to facilitate the acquisition of two Pro Bono clients.
- Collaborated with team members to streamline reception workflows effectively.
- Maintained client confidentiality with regard to all matters discussed in the office.
- Provided general administrative support including typing memos, emails, faxing documents, photocopying documents.
- Demonstrated excellent organizational skills while managing multiple tasks simultaneously.
- Coordinated catering services for meetings and conferences.
- Mentored junior team members and managed employee relationships.
