George Roman

Customer service professional with experience handling phone inquiries, coordinating schedules, managing employee and job records, and supporting daily office operations. Brings strong communication, organization, recordkeeping, Microsoft Office, and Excel skills that transfer well to employee support, recruiting coordination, and administrative work in an HR setting.

Customer Service Representative - JK Graphics, Inc

(2021-09 - 2025-03)

• Answered phone calls and responded to customer questions with clear and professional service.

• Coordinated customer orders, scheduling details, and installation time frames with strong accuracy.

• Maintained organized job and employee files to support daily office operations and recordkeeping.

• Used Microsoft Office and Excel to track information and support administrative tasks.

• Completed complex orders within quoted time frames while maintaining quality standards.

• Communicated with customers and team members to support smooth service and timely follow-through.

(2019-09 - 2022-01)

• Assisted customers with print orders and service questions in a high-volume retail setting.

• Recorded job details in production logs and required forms to support accurate order tracking.

• Answered phone inquiries and helped customers understand services, timelines, and order options.

• Operated office equipment and completed detailed print requests based on customer needs.

• Maintained dependable attendance and supported daily workflow with consistent service.

High School Diploma - Caney Creek High School (2017-05)