George Tagae
Remote Customer Support & Data Entry Specialist
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About
Detail-oriented professional with hands-on experience in data management, customer communication, and digital tools. Proven track record of handling high-volume data entry with 98%+ accuracy, managing patient/donor interactions with empathy, and maintaining quality compliance documentation. Fluent in English (B2) and Swahili (C2). Equipped with reliable internet access and experienced with Google Workspace, Microsoft Office, Zoom, and email communication. Available full-time for remote roles.
Experience
Laboratory Scientist (Data & Customer-Facing Role) - Temeke Regional Referral Hospital - Tanzania
(2024-12 - 2025-12)
- Processed and entered data for 500+ patients monthly with 98%+ accuracy using electronic systems
- Communicated test results and instructions clearly to patients, ensuring understanding and compliance
- Managed documentation, inventory records, and quality reports in compliance with ISO 15189 standards
- Coordinated with multidisciplinary teams via email and internal communication platforms
- Reduced pre-analytical errors by 15% through retraining — demonstrating process improvement skills
Laboratory Scientist (Data & Donor Relations) - Eastern Zone Blood Transfusion Service - Tanzania
(2025-01 - 2025-02)
- Managed disposition records for 80+ blood units monthly — full documentation and traceability
- Processed and verified 150+ donor sample records monthly, ensuring zero data loss
- Counseled blood donors before and after donation — customer support in a high-pressure environment
- Maintained cold chain documentation and compliance reports submitted to regional management
Education
Bachelor - Medical Laboratory Science - Muhimbili University of Health and Allied Sciences (2021 - 2024)
