Georgette Pinango

Results-driven professional with over 15 years of experience in sales, marketing, operations, and client relations. Specialized in the real estate, hospitality, and property management sectors, with a strong focus on customer service, marketing strategies, conflict resolution, and administrative management. Skilled at creating personalized experiences, fostering long-term relationships, and managing challenging situations with empathy and professionalism.

Fluent in English, Spanish, and Portuguese, bringing a multicultural perspective and advanced communication skills to every role.

On-Site Agent - J-Mark International Realty LLC - Kissimmee, FL

(2024-09)

• Managed the model home in a newly built townhouse community, guiding potential buyers with personalized tours.
• Developed and executed marketing strategies, including online campaigns and local advertising, to promote properties.
• Built strong client relationships, providing professional guidance throughout the purchasing process.

Sales Executive - Hilton Grand Vacations - Orlando, FL

(2023-08 - 2024-03)

• Sold Hilton Grand Vacations' timeshare properties and memberships to clients globally.
• Delivered impactful sales presentations utilizing advanced neuro-linguistic programming (NLP) techniques.
• Analyzed buyer behavior to tailor personalized sales strategies, maximizing successful closings.

In-House Marketing Representative (Concierge) - Hilton Grand Vacations - Orlando, FL

(2024-09 - 2025-01)

• Provided personalized services as a Concierge, addressing guest requests and resolving complaints with empathy and professionalism.
• Specialized in handling difficult or upset guests, transforming negative experiences into positive outcomes through effective solutions.
• Collaborated with the marketing team on promotional campaigns and online listing management.

Manager - Florida Window Tinting - Winter Garden, FL

(2007-06 - 2023)

• Oversaw administrative operations, including obtaining insurance, legal registrations, and compliance with local and state regulations.
• Managed financial processes such as payroll, budgeting, and financial reporting, ensuring transparency and accuracy.
• Coordinated major projects, including the window tinting installation at Terminal 10, Port Canaveral, managing contracts and compliance documentation.

Bachelor's Degree - Journalism - Universidad Rafael Belloso Chacín (URBE) (1997 - 1999)