Georgie George

Dedicated and professional customer service representative with strong communication, problem-solving, and multitasking skills. Experienced in handling inquiries, resolving issues, and ensuring customer satisfaction across phone, email, and chat channels. Known for being patient, detail-oriented, and able to thrive in fast-paced, remote environments.

Customer Service Representative - Maximus Healthcare

(2024-12 - 2025-04)

• Answer inbound calls or respond to emails/chat from beneficiaries regarding healthcare coverage or program eligibility.
• Provide accurate information about benefits, application processes, and healthcare services.
• Verify personal and insurance information securely and confidentially.
• Document customer interactions using internal systems (CRM).
• Follow scripts and standard operating procedures while adapting to individual needs.

Customer Service Representative - TTEC

(2022-12 - 2023-12)

• Performed sales analytics and provided recommendations that increased sales
• Respond to customer inquiries regarding products, services, billing, or technical issues. Use active listening to understand customer needs and provide accurate, timely solutions. Navigate multiple systems while maintaining a positive, professional tone.
• Meet performance metrics related to quality, call handling time, and customer satisfaction.
• Escalate complex issues as needed while ensuring proper documentation.
• Handled customer inquiries, answered questions, and resolved problems in a timely manner

Customer service - ContactUS

(2020-01 - 2022-12)

• Handled customer inquiries, answered questions, and resolved problems in a timely manner
• Answer inbound calls, chats, or emails on behalf of client companies.
• Resolve customer inquiries related to orders, billing, technical issues, or service support.
• Use client-specific tools and systems to access and update customer information.
• Follow provided scripts or guidelines while maintaining a natural, helpful tone.
• Document interactions clearly and accurately.
• Meet performance metrics

Remote Customer Service - Alorica

(2018-01 - 2020-01)

• Communicated with customers daily, provided friendly and courteous service, and answered questions
• Used a complete cash receipt system to track daily sales and inventory and calculate tips
• Maintained software products including programs, webpages, and databases
• Improved tracking and resolution of customer issues using Salesforce and Handled an average calls per week using RingCentral.

BS and MS - Marketing - University of Texas at Dallas (UTD) (2020-09)