Customer Support/Tech Support/Manuals/Training.
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Currently I'm the lead writer in a group of document engineers. Before I moved into technical writing, I was a Field Engineer and Service Engineer. As a Field Engineer I was the field specialist with strong customer service and technical maintenance skills. Later I was promoted to Service Engineer, where I was technical support for all of USA FEs. I also ran preotic performance reports to monitor common issue and designed a plan to resolve at the individual level as well at the material level.
External and Internal Customer technical support and internal employee process support at Eastman Kodak from 1985 to 1999. Package handler and Operations Managment @ FedEx Ground from 2001 to 2018. Creating Manuals for Health Imaging @ Eastman Kodak and Carestream Health from 2001to 2015, Manuals and Training development for Rail Signaling projects at Alstom Signaling and KB Signaling.
Quality Assurance Certificate from Rochester Institute of Technology. Bachelor's of Applied Science with Electrical Engineer Technology (EET) as my primary discipline.
