Gerard Engono

Dedicated and compassionate Certified Psychiatric Rehabilitation Practitioner (CPRP) and Community Support Worker with over 6 years of experience supporting individuals in mental health recovery and community integration. Proven track record of leading teams, coordinating services, and fostering client independence through person-centered approaches. Skilled in crisis intervention, case management, and program development, with a commitment to empowering diverse populations.

REHABILITATOIN SPECIALIST at REHABILITATION SYSTEMS INC (2025-01 – Present)

• Supervise and mentor a team of 4 rehabilitation coordinators and 10 community support specialists, providing guidance, training, and performance evaluations.
• Process and submit Carelon authorization requests and follow up appeals
• Plan, organize, and lead educational and activity‑based therapeutic groups.
• Conduct initial client intakes and screenings both in-office and within community settings.
• Develop IRP tailored to each client's needs.
• Coordinate care by promoting the development of appropriate daily living skills, enhancing community involvement, and supporting clients in achieving their rehabilitation objectives.
• Maintain accurate tracking of all documentation and authorization deadlines.
• Communicate effectively with both internal team members and external program partners.
• Build and sustain collaborative relationships with community service providers.
• Perform internal and external chart audits, identify areas for improvement, and implement corrective action plans as necessary.
• Coordinate caseload assignments and ensure quality delivery of client-centered services.
• Facilitate team meetings and case consultations to ensure effective communication and continuity of care.
• Monitor compliance with organizational policies, state regulations, and best practices.

Community Support Worker / Psych Rehab specialist coordinator at INSPIRE CARE (2022-01 – 2025-01)

• Provided direct support and education to individuals with mental health diagnosis, promoting recovery and skill development.
• Prp authorization referral
• Assisted clients in accessing community resources, housing, employment, and education opportunities.
• Conducted needs assessments, developed individualized service plans, and tracked progress toward client goals.
• Collaborated with mental health professionals, family members, and community partners to coordinate care.
• Responded to crisis and implemented de-escalation techniques to ensure client safety and well-being.
• Led group sessions on coping skills, wellness, and community living.
• Advocated for client rights and access to services.
• Maintained accurate documentation and supported outcome measurement initiatives.

BACHELOR OF SCIENCE in PSYCHOLOGY – University of Buea (2017-01)

MASTER OF SCIENCE in PSYCHOLOGY – University of Buea (2023-01)

– HIBMAT AT UNIVERSITY OF BUEA