Gertrude Uduhirinwa

Results-driven and detail-oriented professional with a strong background in administrative support, customer service, sales, and healthcare operations. Proven ability to streamline processes, enhance customer satisfaction, and support organizational growth. Experienced in managing high-volume workloads, coordinating schedules, and maintaining accurate records in fast-paced environments.

Recognized for strong communication, problem-solving abilities, and a proactive approach to improving efficiency and service delivery.

Senior Administrative Officer - Four Group Home Health - Houston, TX

(2019-10)

• Coordinated patient scheduling and healthcare service delivery
• Audited patient charts and vendor invoices for accuracy and compliance
• Reviewed OASIS documentation and submitted Medicare reports
• Conducted quality assurance on clinical reports and assessments
• Enhanced administrative processes to improve patient care coordination

Customer Operations - Promede Home Care

(2017-07 - 2019-09)

• Identified operational gaps and contributed to productivity improvements
• Manage daily administrative operations, ensuring efficiency and compliance
• Coordinate meetings, schedules, and internal communications
• Improve record-keeping systems, increasing workflow efficiency
• Prepare reports and track key performance metrics
• Maintain accurate documentation and support management initiatives

Customer Service & Sales Representative - The Computer Place

(2015-06 - 2017-09)

• Delivered high-quality customer service and resolved client concerns
• Consistently met and exceeded sales targets
• Built strong customer relationships to drive repeat business
• Managed transactions, inventory, and merchandising
• Supported store operations and team performance

Bachelor of Science - Political Science - University of Lagos