Gia Jones

Strong expertise in Administration, excellent communication skills, attention to detail and commitment to providing quality care.

Intake Coordinator at CVS Health (2026-01 – Present)

Coordinate patient referrals and intake, complete medical precertification's, perform accurate data entry, verify insurance information, and communicate with patients, providers, and healthcare teams to support timely services.

Epic Maestro/Patient Finance Representative at WakeMed Health & Hospitals (2021-01 – 2026-01)

Supported Medicaid applications, insurance verification, medical billing, EPIC data entry, patient inquiries, account processing, medical records, financial assistance, and administrative tasks.

Patient Service Associate at Duke Health (2019-01 – 2021-01)

• Epic Maestro/Verified insurance
• Scheduled patients
• Processed payments
• Managed authorizations
• Supported physicians
• Created staff guides
• Improved onboarding
• Delivered exceptional customer service and administrative support

Clerical Assistant at Durham Co DSS (2017-01 – 2019-01)

• Organized CPS case files
• Documented notes
• Managed NC ePASS applications
• Responded to public inquiries
• Provided accurate administrative support using Excel and Microsoft Office

Medical Records & Health Information Management (HIM) Technician at Huntsville Hospital Health Systems (2010-01 – 2016-01)

• Entered patient data
• Verified insurance
• Processed billing
• Managed medical records and authorizations
• Handled mail
• Supported patients
• Maintained HIPAA-compliant administrative records

Associate of Arts in Liberal Arts & Humanities – Wake Tech Community College (2026-01)

Healthcare Billing I & II including Medical Term. Prog. – Wake Tech Community College (2020-01 – 2021-01)

Work Study Program in Seventh Day Adventist – Oakwood University (2014-01 – 2016-01)

High School Diploma – Faith Covenant Academy (2009-01)