Giana Gong

Customer-focused and dependable professional with experience providing support, resolving concerns, and building positive relationships in fast-paced environments. Strong communication, organization, and problem-solving skills developed through working with diverse individuals, collaborating with teams, and managing multiple responsibilities. Currently pursuing a Bachelor of Arts in Liberal Studies at California State University, Stanislaus and seeking opportunities in customer service, administrative support, retail, or office settings.

Behavior Technician at California Autism Center (CAC) (2026-04 – Present)

• Build positive and professional relationships with clients and families.
• Maintain accurate records and documentation while following company procedures.
• Collect, organize, and track data with strong attention to detail.
• Adapt to changing situations and provide individualized support.
• Collaborate with supervisors and team members to ensure quality service.
• Demonstrate professionalism, patience, and strong communication skills daily.

ACES After-School Program Teacher at Le Grand Elementary School (2024-11 – 2026-04)

• Provided daily support to students, families, and staff in a fast-paced environment.
• Communicated effectively with individuals from diverse backgrounds.
• Organized schedules, activities, and program operations.
• Resolved conflicts and addressed concerns professionally and calmly.
• Maintained attendance records and other program documentation.
• Worked collaboratively with team members to ensure smooth operations.
• Demonstrated strong multitasking, organization, and time-management skills.

Babysitter at Self-Employed (2022 – 2024)

• Built strong relationships with families through reliable and professional service.
• Managed schedules and responsibilities independently.
• Responding to unexpected situations calmly and effectively.
• Maintained a safe, organized, and welcoming environment.
• Demonstrated responsibility, trustworthiness, and excellent communication skills.

Bachelor of Arts in Liberal Studies – California State University, Stanislaus (2027-12)