Medical Interpreter, Parkland Hospital
Dallas, TX | June, 2024 to January, 2025
- Precisely and accurately interprets critical medical advice and information given by the provider into equivalent terminology in the patient's native language.
- Assists in translating medical text from English on behalf of internal and external customers; may translate patient education information as specifically requested.
- Establishes and maintains quality service and positive interaction with all patients,
customers, visitors, health care providers, and clinical employees.
- Assists with patients’ needs and with appointment reminders.
- Maintains strict patient confidentiality in accordance with Hospital policies and standards.
- Participates, as a condition of assignment, in continuing annual medical interpreter/
translator training.
- Provides services outside of normal working hours on as as-needed basis.
- Performs miscellaneous job-related duties as assigned.
Claims Specialist, GEICO
Richardson, TX | June, 2023 – March, 2024
- Assisting Customers through personalized, caring, and simple interactions.
- Integrating the knowledge of policies and insurance regulations when determining coverage, liability & damages.
- Aiming focus on all claim calls including attorneys, medical providers and establishing liability on all claims no matter the liability percentage on each party.
- Contacting customers by text messages, telephone calls or written correspondence.
- Effectively managing work while multi-tasking in a fast-paced call center environment.
- Investigating, negotiating, and setting claims to completion.
Claims Associate|Spanish Auto ILR, State Farm
Richardson, TX | October, 2016 – November, 2022
- Complete Loss Reports for Auto and Fire Weather Claims in bilingual English and
Spanish
- Provides positive customer experience while appropriately handling routine auto claims by obtaining information and maintaining accurate records about accidents from customers through telephone and written reports.
- Arranges and reschedules appraisals, reviews appraisal reports and communicates with customers, and repair shops, etc.
- Reviews pending claims, updates claim’s file, executes on outstanding items, and moves files to closure expediently.
- Calls will not be escalated; claim representative has final decision on claim.
- Mitigation guidance following approved word tracks for Fire claims (home owner’s)
- High volume calls and in taking calls from other departments when busy.
- Taking decisions on liability exposure percentage according to facts of loss
- Position requires excellent oral, written, interpersonal communication and keyboarding skills along with the capacity to multi-task in a structured work environment.
- Requires strong working knowledge and ability to utilize multiple systems to handle/process claims.
- Licensing required in some states
Supervisor, Aramark
Dallas, TX | June, 2014 to October, 2016
- Addresses customers' issues when they arise.
- Modeling and acting in accordance with Starbucks guiding principles.
- Maintains a calm demeanor during periods of high volume or unusual events to keep store operating to standard and to set a positive example for the shift team.
- Contributes and delegates a positive team environment by recognizing alarms or changes in partner morale and performance and communicating them to the store
