Gianna Gonzales

Compassionate and dependable professional with experience in assisted living, behavioral health settings, and community mentorship. Skilled in crisis de-escalation, trauma-informed care, and building trusting relationships with clients. QMAP and CPR certified, committed to maintaining a safe, respectful, and structured environment for individuals receiving mental health services.

Care Staff at Golden Gate Manor Assisted Living (2022)

• Provided medication reminders and assisted with structured daily routines.
• Provided direct care and daily support to at-risk adults transitioning from psychiatric hospitalization
• Assisted residents with activities of daily living, including hygiene, meals, and medication reminders
• Prepared meals and ensured proper nutrition based on residents' needs
• Maintained a clean, safe, and organized living environment through regular housekeeping duties
• Monitored residents' mental and emotional well-being and reported concerns to clinical staff
• Maintained a structured, supportive environment to promote stability and recovery
• Built trusting relationships with residents while maintaining professional boundaries
• Documented behaviors, incidents, and progress notes accurately and consistently
• De-escalated crisis situations using calm communication and conflict resolution skills
• Supported residents in developing independence and coping skills
• Collaborated with case managers and healthcare professionals on care plans
• Ensured confidentiality and respected residents' privacy at all times

Behavioral Technician & Front Desk at MaxFund Animal Shelter (2024 – Present)

• Provided patient, structured support to animals with behavioral challenges.
• Documented any changes with animals behavior.
• Maintained organized front desk operations and assisted the public professionally.
• Greeted visitors, adopters, and volunteers in a friendly and professional manner
• Answered high-volume phone calls and responded to inquiries about adoptions, services, and animal care
• Scheduled appointments for adoptions, meet-and-greets, and other services
• Processed adoption applications, payments, and paperwork accurately
• Maintained confidentiality of client and adoption records
• Coordinated with staff to ensure smooth daily operations and animal placements
• Managed administrative tasks including data entry, filing, and record keeping
• Assisted in resolving customer concerns with patience and professionalism
• Provided general information about shelter policies, procedures, and available animals

Youth Mentor & Community Advocate at Community (Present)

• Mentored individuals facing instability and behavioral challenges.
• Applied conflict resolution and emotional support skills in high-stress situations.

Psychology / Addiction Recovery & Behavioral Health – Pueblo Community College

Medical Assistant – Intellitec Community College

High School Diploma (2021)