Gianniny Gonzalez

Reliable and hardworking professional with experience in customer service, retail, and fast-paced food service environments. Skilled in providing exceptional customer service, handling cash transactions, operating point-of-sale systems, stocking merchandise, maintaining organized work areas, and collaborating effectively with team members. A quick learner with a strong work ethic, excellent communication skills, and a commitment to delivering positive customer experiences.

Eager to transition into a remote work environment to expand my skills, gain valuable experience, and build a long-term career in the remote workforce while continuing to grow professionally and contribute to a successful team.

Firearms Sales Associate at Walmart (2021-10 – 2026-06)

Excellent customer service while assisting customers with the purchase of firearms, ammunition, hunting equipment, and related sporting goods. This role requires strict adherence to federal, state, and company regulations regarding firearm and ammunition sales, while maintaining a safe, organized, and secure sales area.

• Assist customers with selecting firearms, ammunition, hunting gear, and sporting goods products.
• Verify customer eligibility and identification for firearm and ammunition purchases.
• Complete all required paperwork and electronic background check procedures in compliance with company policy and applicable laws.
• Safely handle, secure, and display firearms according to Walmart safety standards.
• Maintain accurate inventory, stock shelves, and ensure firearms and ammunition are stored securely.
• Monitor firearm displays and storage areas to prevent theft or unauthorized access.
• Educate customers on product features, safe handling practices, and proper ammunition selection.
• Operate cash registers and process sales transactions accurately.
• Keep the department clean, organized, and fully stocked.
• Follow all Walmart policies, ATF regulations, and state and local firearm laws.
• Work collaboratively with management and other associates to provide excellent customer service.

Crew Member at Redner's Quick Shoppe (2020-01 – 2021-09)

Responsible for providing excellent customer service while helping keep the convenience store clean, stocked, and running efficiently.

• Greet customers in a friendly and professional manner.
• Operate the cash register and accurately process cash, credit, debit, lottery, and other transactions.
• Stock shelves, coolers, and displays with merchandise and beverages.
• Prepare and serve food and beverages according to company food safety and sanitation standards.
• Maintain a clean and organized sales floor, restrooms, food preparation areas, and outdoor areas.
• Monitor inventory levels and notify management when products need to be reordered.
• Check customer identification when selling age-restricted products such as tobacco or alcohol, in accordance with state laws and company policies.
• Receive and unpack deliveries, rotating stock using the first-in, first-out (FIFO) method.
• Assist customers by answering questions and helping them locate products.
• Follow all company safety, security, and loss prevention procedures.
• Work as part of a team to ensure the store operates efficiently during all shifts.

Crew Trainer at McDonald's (2017-07 – 2019-09)

I was responsible for training and supporting new and existing crew members to ensure they met McDonald's operational, customer service, and food safety standards. I demonstrated correct procedures, coached team members on best practices, and monitored their progress to help them build confidence and perform effectively.

• Training new employees in food preparation, customer service, and restaurant operations.
• Demonstrating and reinforcing McDonald's standards for quality, cleanliness, and food safety.
• Coaching and motivating crew members to improve performance and teamwork.
• Monitoring trainee progress and providing constructive feedback.
• Assisting managers with onboarding, shift support, and maintaining a productive work environment.
• Ensuring excellent customer service by leading through example and resolving customer concerns professionally.
• Supporting daily restaurant operations, including cash handling, stock replenishment, and maintaining cleanliness.

Hiset Exam