Gigi Williams

Resourceful Lead Field-Based Service Coordinator with experience in client relations, scheduling, and program oversight. Proven ability to build trust, assess needs, and deliver customized support while maintaining confidentiality. Skilled in guiding clients through complex processes, fostering engagement through community outreach, and ensuring compliance.

Ready to leverage strong organizational and problem-solving abilities to enhance housing stability and program effectiveness for Step Up on Second, Inc.

Part-Time Caregiver - Independence Assistance - Redlands

(2024-11)

• Cultivated strong, trust-based relationships with clients and their families through clear, consistent, and compassionate communication.
• Evaluated and anticipated client needs to deliver customized support, ensuring their safety and overall well-being.
• Safeguarded sensitive personal information and managed daily schedules with the highest level of confidentiality and attention to detail.
• Maintained a composed and professional demeanor while addressing and resolving delicate client situations.

Part-Time Community Outreach Specialist - TruConnect - Redlands

(2024-12 - 2025-06)

• Informed potential clients about the features and benefits of various service plans, empowering them to make well-informed decisions that best suited their needs.
• Diligently guided applicants through complex eligibility and enrollment paperwork, ensuring precision and compliance with program regulations.
• Served as the primary contact for a diverse clientele, addressing inquiries and resolving issues with a strong emphasis on customer satisfaction and retention.
• Executed proactive community outreach initiatives to raise awareness and create a pipeline of prospective applicants.

Security Officer - Allied Universal - Redlands

(2019-02 - 2023-01)

• Ensured a safe and secure environment for property and personnel through vigilant observation, patrolling, and access control.
• Performed regular security patrols of designated areas to prevent and detect signs of intrusion, ensuring the security of doors, windows, and gates.
• Compiled comprehensive daily activity logs and incident reports, documenting observations, notable occurrences, and surveillance activities.
• Reacted promptly to alarms and emergencies, providing assistance and ensuring adherence to safety protocols.
• Exhibited a high level of integrity and professionalism while interacting with clients, visitors, and staff, offering information and managing access.

Associate of Science - Information Systems - Moreno Valley College (2022-01 - 2024-04)

Associate of Arts - Social and Behavioral Sciences - Moreno Valley College (2022-01 - 2024-04)

High School Diploma - California Military Institute (2022-01 - 2024-04)