Gilbert- Ortiz

Compassionate and results-driven Wraparound Facilitator with experience in post-adoption services, crisis support, and care coordination. Proven ability to build strong relationships with families and collaborate with multidisciplinary teams. Seeking a Lead Facilitator role to mentor staff, enhance team effectiveness, and expanding positive outcomes for children and families.

Wraparound Facilitator (including Post-Adoption Services)

(2025-01)

• Facilitates Child and Family Team (CFT) meetings to develop and monitor individualized Plans of Care
• Coordinates services for youth and families, collaborating with multidisciplinary teams (clinicians, BHS, parent partners, community providers)
• Utilizes a strengths-based, family-centered approach to support post-adoptive families and promote stability and permanency
• Provides crisis intervention, de-escalation support, and develops safety plans
• Monitors client progress and adapts services to meet changing needs
• Advocated for families by connecting them to community resources and support
• Facilitates effective communication between youth, caregivers, and service providers
• Maintains accurate documentation, including assessments, meeting notes and reports

Parent Partner/Peer Support - South Coast Community

(2025-05 - 2025-11)

• Supported a caseload of families within the wraparound program, ensuring consistent engagement and follow-through
• Attended and contributed to Child and Family Team (CFT) meetings, advocating for parent voice and participation
• Provided one-on-one support to parents/caregivers to strengthen parenting skills and promote family stability
• Utilized a strengths-based approach to empower families and encourage self-sufficiency
• Assisted families in accessing community and natural supports, resources, and services
• Collaborated with facilitators, therapists, and team members to support coordinated care
• Maintained timely documentation and met program productivity standards
• Responded to crisis situations and provided support as needed

Parent Partner - Olive Crest

(2018-11 - 2025-11)

• Provided guidance and support to families and caregivers in home, community, and treatment settings
• Advocated for at-risk youth and families, helping them navigate complex systems and access resources
• Served as a liaison to promote parent involvement and strengthen family engagement
• Co-facilitated parent support groups and collaborated with multidisciplinary teams
• Built strong, trust-based relationships with families to support stability and positive outcomes
• Worked independently while managing multiple cases and maintaining consistent follow-up

Community Outreach Director - Hope Center Church

(2014-01)

• Build and maintain strong relationships with families, youth, and community members through consistent outreach and engagement
• Lead and oversee outreach initiatives, including community events, fundraisers, and service projects
• Coordinate and manage a team of volunteers, providing mentorship, delegation, and conflict resolution
• Develop outreach strategies, including social media engagement, to increase community involvement and participation
• Conduct regular community visits and follow-ups to support and connect with families
• Provide mentorship and guidance to youth, fostering positive behavior and personal growth
• Support families by connecting them to resources, including transportation, food, and clothing
• Offer spiritual support through prayer, counseling, and one-on-one relationship building
• Plan, document, and report on outreach activities and program effectiveness

Certificate - Leadership and Biblical Studies - Wilson University