Branch Manager - Steven Smith Landscape, LLC
(2024-02 - 2026-02)
Selected for promotion to Branch Manager following company acquisition and organizational restructuring.
- Led overall branch operations for commercial landscape maintenance accounts while maintaining direct oversight of existing client portfolio.
- Managed branch financial performance including budgeting, labor management, operational planning, and cost control.
- Oversaw landscape maintenance, enhancements, irrigation, arbor, and field support operations to ensure high-quality service delivery.
- Supervised and developed field teams, crew leaders, and support staff through coaching, performance management, and operational leadership.
- Maintained strong client relationships through regular communication, property walkthroughs, site inspections, and strategic account management.
- Identified and developed business development opportunities, enhancement proposals, and revenue growth initiatives.
- Supported administrative and HR-related processes including employee onboarding coordination, scheduling, payroll support, and workforce management.
- Championed workplace safety initiatives by enforcing company safety standards, conducting training meetings, and supporting compliance efforts.
- Collaborated with leadership teams to improve operational efficiency, customer satisfaction, and branch profitability.
Account Manager - Steven Smith Landscape, LLC
(2009-11 - 2024-02)
- Oversaw landscape maintenance services for multiple commercial clients, ensuring high-quality service and customer satisfaction.
- Served as the primary point of contact for client communication through regular site visits, field reports, and one-on-one meetings.
- Identified enhancement opportunities and generated additional sales through strategic recommendations and project proposals.
- Conducted training meetings for crew leaders focused on safety procedures, equipment operation, and landscaping best practices.
- Coordinated with operations teams to maintain service schedules, resolve client concerns, and ensure contract compliance.
Operations Supervisor - Brickman Group LTD
(2008-06 - 2009-11)
- Supervised landscape maintenance operations for 19 commercial properties.
- Collaborated with crew leaders to plan and execute maintenance strategies efficiently.
- Led work meetings, property walkthroughs, and client interactions to ensure service quality and customer satisfaction.
- Monitored operational performance and supported field teams to maintain productivity and presentation standards.
Account Manager - New Way Landscape
(2003-07 - 2008-06)
- Managed a commercial maintenance portfolio valued between $80,000 and $100,000 monthly.
- Served as the primary liaison between clients, field teams, and company leadership.
- Oversaw employee discipline, safety, training, and management for teams of 15 to 22 employees.
- Conducted property walkthroughs and participated in board meetings with directors to address client needs and operational goals.
- Maintained high customer satisfaction through responsive communication and proactive service management.
Operations Supervisor / Warehouse Manager - DaMar Plastics
(1995-04 - 2003-07)
- Managed equipment and merchandise inventory operations for plant and warehouse facilities.
- Coordinated communication with vendors and clients to support efficient operations and partnerships.
- Prepared schedules and managed payroll support for more than 50 employees.
- Supervised shipping and receiving operations to ensure accurate and timely deliveries.
- Conducted facility inspections to maintain plant safety and security standards.
Store Manager - Prestige Stations Inc. / ARCO
(1992-04 - 1995-04)
- Managed employee scheduling, training, and daily store operations.
- Conducted shift audits and operational inspections to maintain service standards.
- Monitored fuel sales performance and supported sales growth initiatives.
- Participated in leadership training programs to strengthen operational and management skills.
