Gillian Osgood

I am a hard worker that believes in offering exceptional service to guests, and want to contribute to a team with the same values.

May 2022 – Present JW Marriott Starr Pass Tucson, AZ

Assistant Banquet Manager

• Improved a Bar consumption sheet that is user friendly. 
• Created cheat sheets to ensure all banquet service is streamlined. 
• Updated and maintained banquet liquor room. 
• Assisted with scheduling 30 servers and bartenders. 
• Oversaw and help with the set up and take down of room sets. 
•  Ensured checks are accurate and posted to the correct account.

Aquatic Director

• Oversee 2 aquatic facilities with over 40 staff members 
• Improved aquatic programs, such as group swim lessons, and one on one lessons 
• Improve member, employee and community partner satisfaction

• Rolled out the YMCA upgraded swim lesson for all branches
• Implemented an onboarding process for Lifeguards and Swim Instructors 
• Improve member, employee and community partner satisfaction

• Updated the All Kids Swim Aquatic Handbook
• Rolled out Swim Lesson tools for all 5 locations 
• On site supervisor for 2 locations

• Created Aquatic Procedures and Shut offs Manual 
• Implemented a Standard of excellent for all Lifeguards and Instructors

• Improved Swim Lessons 
• Created a Swim Lesson Coordinator How- To Binder 

Bartender and Server

• Special Event Management (set-up, execution, breakdown)
• Power of One – implementation of maximum guest satisfaction

Night Manager

• Responsible for opening and closing operations
• Customer relations, finance, kitchen maintenance

Quick Serve

• Promoting Magical Moments
• Food Service & Park Preparation (16 outlets)

Sr. Camp Counselor

• Created memorable moments for children 8-14

• Ensure patron safety while in the pool area 

2009 - 2014 Pima Community College Tucson, AZ

• Associates Degree: Hotel & Restaurant Management