Payroll Solutions Specialist I- III at ADP Comprehensive Services (2015-04 – Present)
- Respond to questions from Clients regarding the use of the TOP, WFN, SAP.FTS, Autopay Mainframe Portal
- Review Agency Notices in Smart Compliance and Review TOPS screens
- Supports Clients with Client data maintenance, setup, configuration changes in AutoPay Mainframe, WFN and the Portal and coordinates with all functional areas (e.g. PTO, Special Calcs, Time and Attendance schedule, 401k, etc.) as needed
- Performs new feature setup requests (e.g. Group Term Life, HSA, direct deposit calcs, special calcs, Benefit Accruals, Multi-J, split wraps, add'l locations, etc.)
- Assists and supports Clients with Payroll processing questions and issues and collaborates with Payroll Processing Representative to communicate updates, changes or issues from Clients to ensure timely and accurate payroll processing
- Use on-line tools and other resources to research and respond to Client inquiries requiring guidance on how to address a wide variety of payroll, pay practice and payroll tax questions and situations
- Collaborates with internal Clients/Partners (401k, FSA, Tax, etc.) and/or third party vendors involved in providing services to identify and resolve issues and ensure that these services meet Client expectations
- Assists Client with tax changes for understanding, conducts research and follow-ups as needed
- Proactively communicates and reaches out to Client base to identify any upcoming Company changes/updates and collaborates with Clients to address any issues or concerns
- Maintains CIT standard documentation for Clients - document needs to be continually updated based on Client details on payroll processing and should include Client expectations
- Resolves issues from Quarter and Year-end error prevention notices by working with Client to determine corrections needed and generates details on changes needed for processing of additional payroll
- Monitors Tax Registration Services once the Client is live - verifies tax registrations are live on statistical summary report and verifies that all jurisdictions are active and notifies Client as needed
Full Level Tax Coordinator at ADP Easypay Small Business Service (2008-09 – 2015-04)
- Reconcile Quarterly and Annual tax filings to payroll registers
- Support various levels of Payroll clients to provide prompt and thorough responses to all types of service inquiries for Small Business clients
- Provide support to internet users which includes instruction, navigation, troubleshooting
- Ensure World Class Service client satisfaction on each transaction
- Play important role in client retention for the region and for ADP
- Continually upgrades knowledge and skill base relating to new product rollouts, existing products and statutory/legislative changes
Customer Service Representative at ADP Easypay Small Business (2007-05 – 2008-09)
- Receive PR data via phone and fax: enters into the EasyPay system via PC
- Ensure that the data is input timely and accurately while providing quality customer service to all clients
- Confirm payroll schedules
Accounts Receivable Clerk at ADP Brokerage Service-BroadRidge (2006-09 – 2007-05)
- Maintain portfolio of five million dollars+
- Research Credit balances
- Prepare refunds
- Follow up on delinquent clients
- Review monthly aging reports and provide feedback to upper management
- Review clients for credit hold
- Prepare estimates for upcoming jobs
Collections Specialists at American Honda Finance/ Staffing Solutions (2002-02 – 2006-08)
- Collection position handling a large number of outbound and inbound calls
- Help control losses for the company by making payment arrangements with customers
- Help customers maintain their credit rating
- Skip tracing
