Customer Success Manager | SaaS, Ed Tech
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With over four years of experience as an Enterprise Client Success Manager at Lightspeed Systems, a leading computer software company in the K-12 security and student safety domain, I have developed and demonstrated strong skills in customer relationship management, customer engagement, customer service management, communication, account management, client success, and creative solutions. My mission is to provide exceptional service and support to my clients, ensuring their satisfaction and loyalty, and driving product and service adoption and sales growth.
I have a proven track record of planning and coordinating smooth onboarding for new clients, establishing trust and professionalism across multiple customers, managing customer portfolios according to business roadmaps, building strong and personal relationships with customers as trusted advisors, communicating with customers and internal teams to garner feedback and resolve issues, documenting customer engagements within CRM, and pursuing upselling and cross-selling opportunities.
Enterprise Customer Success Manager, Lightspeed Systems, Jun 2019 - Sep 2023, Austin, Texas
Coordinated smooth onboarding for new clients by developing and executing professional, engagement-focused plans.
Established high level of technical and business acumen, professionalism and trust across multiple customers.
Managed customer portfolio to drive product and service adoption according to business roadmap.
Built strong, personal, relationships with customers as trusted advisor, resulting in customer loyalty and profitable long-term partners.
Communicated with customers and internal teams to garner feedback on product usage and potential roadblocks.
Documented customer engagements within CRM.
Boosted sales by tenaciously pursuing upselling and cross-selling opportunities.
Oversaw and monitored activities to determine health of customer relationships.
Understood customer pain points and drove escalations by coordinating between internal teams.
Bachelor of Science: Business Administration Ashford University
