Gina Oktavia

A highly analytical and results-driven Software Quality Assurance Engineer with over 4 years of comprehensive experience in the logistics technology sector. Specializing in both manual and API testing across diverse platforms (Web, Mobile, and internal portals). Demonstrated ability to manage full-cycle testing processes, from test case creation and execution to rigorous defect tracking and documentation.

Recognized for processing high volumes of testing requirements, including the successful completion and resolution of 120 software testing tickets in the 2025 calendar year. Adept at bridging the gap between technical development teams and end-users to ensure the delivery of high-quality, user-centric software solutions.

QA Engineer at PT. IDexpress Logistik Indonesia (2021-04 – Present)

Spearhead comprehensive manual testing initiatives across multiple high-traffic logistics platforms, including the Order Management System (OMS), Courier Application, Customer Application (Web and Mobile), VIP Portal, Docking system, Affiliate Client interface, Tracking Web portal, and Disbursement Reports. Executed and managed a heavy testing workload, officially completing 120 targeted software testing tickets within the 2025 reporting period.

• Design, document, and maintain extensive Test Cases, Scenarios, and Test Flows, ensuring exhaustive coverage of business logic and edge cases.
• Conduct robust API Testing utilizing Postman to validate seamless data integration with major e-commerce partners, specifically focusing on Shopee API, OPEN API, Tokopedia, and Blibli integrations.
• Execute multi-tiered testing strategies including Functional, Regression, Exploratory, Smoke, and Sanity testing during pre- and post-deployment phases.
• Identify, log, and track software defects meticulously, maintaining continuous and effective collaboration with the Development and Product Management teams to facilitate rapid resolution.
• Draft and refine critical technical documentation, including SOPs and User Guides, and conduct instructional sessions to support end-user training and system adoption.

Product Support Staff at PT. IDexpress Logistik Indonesia (2020-10 – 2021-04)

• Served as the primary liaison between end-users, the Development team, and the Product Management department, effectively translating business requirements into actionable technical tasks.
• Conducted rigorous validation of new software features prior to company-wide deployment.
• Authored detailed user documentation and instructional materials to facilitate the onboarding of new tools.
• Organized and led training seminars for internal teams, ensuring optimal utilization of the logistics software suite.

Technical Writer & QA at PT. Teknologobal Multi Sistem Integrasi (2019-08 – 2020-09)

• Performed detailed manual testing for a variety of web and mobile applications, identifying and documenting user interface anomalies and functional bugs.
• Pioneered the creation of formal User Acceptance Testing (UAT) and System Integration Testing (SIT) documentation.
• Developed comprehensive user manuals that significantly reduced post-deployment support queries.

Bachelor of Informatics / Computer Science in Informatics / Computer Science – Indraprasta PGRI University (2019)