Remote/Procurement & Vendor Relation's at Casas Star, Inc (2023-04 – 2026-08)
- Regional Procurement & Negotiation: Sourced and negotiated high-value vehicle inventory across the Southeastern region, consistently meeting specific dealership criteria for model, condition, and target acquisition cost.
- Contract & Financial Reconciliation: Finalized purchase agreements, routed final contracts for signature, and coordinated with finance teams to ensure accurate invoice processing and prompt vendor payments.
- Vendor Transport Logistics: Managed transport logistics by selecting third-party vendors, negotiating freight rates, and scheduling routes, to ensure timely delivery to dealerships.
- CRM & Data Management: Tracked regional inventory requests, supplier pipelines, and purchase lifecycles using Salesforce CRM and advanced Excel, enhancing data accuracy and visibility.
- Cross-Functional Sales Support: Collaborated with regional sales teams to address inventory demands, streamlining acquisition processes to support monthly sales volume targets.
Medical/Dental Billing (Temporary) at Total Dental Care of SC (2022-01 – 2023-02)
- Completed billing process by sending timely patient statements following insurance payments and expediting payment collection.
- Delivered daily reports on overdue accounts and balances post-insurance settlements to the practice owner, improving financial visibility.
- Conducted audits on aging accounts receivable to identify and rectify billing discrepancies, to ensure accuracy in financial reporting.
- Implemented streamlined reconciliation processes, enhancing accuracy and efficiency in financial systems.
Chat/Voice/Retention Specialist at Charter Communications, Spectrum (2020-01 – 2021-11)
- Achieved high customer satisfaction through effective resolution of needs with expert service.
- Assisted customers with inquiries and account management to enhance service delivery.
- Facilitated educational sessions on product features and benefits to increase customer knowledge.
- Recognized by management for exemplary performance in sales and customer service.
- Utilized internal systems to improve operational efficiency.
Managing Director & Operations Manager at Ginger Forsythe Properties, LLC (2010-08 – 2019-12)
- Managed financial operations, including accounts receivable/payable, client billing portfolios, and financial statement reconciliation, ensuring accuracy and compliance.
- Oversaw relationships with third-party vendors and contractors, negotiating service agreements and auditing invoices for accuracy and compliance.
- Contract Administration: Drafted, reviewed, and finalized legally binding contracts and agreements, ensuring strict compliance with operational standards.
- Developed and maintained long-term client relationships, resolving complex inquiries as the primary point of contact to achieve high satisfaction rates.
Account Development Representative at William Douglas Management (2008-01 – 2010-05)
- Researched local homeowners associations in the greater Columbia area, identifying potential leads and facilitating introductions to drive company growth.
- Managed the CRM system, maintaining detailed records of lead interactions to support data accuracy and accessibility.
- Collaborated across office, remote, and on-the-road environments, streamlining workflow and enhancing communication.
Client Service Consultant at RELO Direct (2004-03 – 2007-10)
- Provided continuous support to clients during relocation, enhancing client satisfaction and experience.
- Coordinated logistics for moving services with vendors and clients, ensuring seamless execution of relocations.
- Evaluated client feedback to refine service delivery practices, contributing to increased client satisfaction.
- Documented client interactions and services rendered to ensure accurate service history and support future engagements.
