Ginger Freyer

Seasoned customer service and operations professional with experience in business ownership, retail administration, and municipal government work. Self-starter who exceeds goals and thrives in a fast-paced environment.

Experience with cashiering. Instructed groups from diverse backgrounds and levels of experience. Excellent written, verbal communication skills and proficient typing.

Experience with multiple and diverse team groups.

Barber/Shop Owner at The Studio a Ginger Freyer Salon (2021-01 – 2025-12)

• Created and managed a business.
• Completed sales transactions.
• Extensive customer service experience.
• Cash handling, bookkeeping, deposits.
• Maintained compliance with South Carolina state regulations and licensure requirements.
• Conflict resolution.

RSC – Administration/Operations Support at Charter Communications (2018-01 – 2020-12)

• Coordinated and managed daily production schedules and business productivity goals.
• Supervised, trained, and guided new employees in regulations, practices, and business functions.
• Accessed confidential customer information and databases.
• Processed and responded to hundreds of emails and phone messages per day.
• Identified, resolved, and reported problems and concerns with workflow, processes, and procedures.
• Independently completed complex tasks while choosing appropriate procedures to maintain a high workflow with minimal supervision.
• Answered customer questions regarding their billing and service appointments.

Retail Sales Manager at Macy's Department Stores (2016-01 – 2018-12)

• Maintained opening and closing balances for the store cash vault and registers.
• Handled customer complaints and escalated requests.
• Processed refunds in accordance with store policy.
• Empowered and developed a team of 50 through collaboration and communication while overseeing daily business functions and financial goals.
• Remained highly organized and adapted quickly to changing priorities, anticipated problems, and acted decisively to overcome obstacles.
• Addressed customer complaints in a reasonable and fair manner with respect and consistency.
• Delivered customer service by acknowledging customers individually in a welcoming manner.
• Maintained a clean, well-stocked and friendly store.

Stay-at-Home Mother (2007-01 – 2016-12)

Police Dispatch at Los Angeles Police Department (2000-01 – 2007-12)

• Received and processed telephone communication from citizens and department personnel.
• Maintained knowledge of city and state codes related to the performance of my duties including penal code, municipal codes and federal laws.
• Performed computer records check upon request.
• Responded to a variety of scenarios from life threatening to business always in a professional manner.
• Maintained high typing speed and proficiency.

High School Diploma – Monte Vista High School (1995-12)