IT Technical Intern - Sciome (IT Consulting Company) - RTP, NC
(2025-11)
- Provide Configure and upgrade existing servers supporting government-facing systems, ensuring uptime and compliance
- Collaborate in building and configuring custom workstations, managing hardware selection and OS deployment
- Maintain on-premises server infrastructure: hardware inspections, cable management, and equipment organization
- Audit and catalog server room hardware to maintain accurate asset records and support lifecycle management
Microsoft Expert - Best Buy (Fortune 500, Big Box Retailer) - Durham, NC
(2025-08)
- Provide individualized, solution-based advising across Microsoft, Apple, and Google ecosystems to help customers identify technology tools aligned with their academic, professional, and personal goals, generating $382K+ in revenue
- Increased MS Office 365 sales 16% in Q3 2025 while maintaining a low 13% return rate through accurate needs assessment, solution bundling and value communication strategies
IT Project Manager - The Fashion Outlet Inc. - Raleigh, NC
(2019-06 - 2021-10)
- Set up full IT infrastructure for a large retail store, managing vendor relationships and deploying POS, networks, invoicing, and security systems
- Produced a Standard Operating Procedures manual that improved operational efficiency across departments
- Developed a custom inventory pricing and tracking label template, utilizing Box for file review, delivering $13,000+ in annual savings
Quality Assurance Technical Intern - Fidelity Investments - Durham, NC
(2015-06 - 2015-08)
- Created workflow diagrams for internal documentation and performed test case writing using HP Quality Center and troubleshooting for existing Sahi Automation scripts following internal standards
- Enhanced existing internal web site by developing a menu bar using HTML and CSS
- Researched opportunities to apply automation to an existing manual process
STEM Summer Intern - Cisco - RTP, NC
(2014-06 - 2014-08)
- Upgraded IOS code on over 100 lab installed switches and routers; Built Virtual Machines running Windows Server 2008, Windows 7 and Linux
- Built both a fully functional web server on a Raspberry Pi and custom Linux environments
