Giselle Castillo

Billingual Licensed Esthetician with hands-on experience in medical aesthetics, including Hydrafacials, microneedling, dermaplaning, and customized facials. Experienced in delivering luxury client experiences while managing front desk operations, scheduling, and patient care in a med spa. Passionate about helping clients achieve healthy, confident skin through personalized treatment plans.

Front Desk / Licensed Esthetician - Bellagio Medspa

(2026-01)

• Welcome and check in/check out clients while providing exceptional customer service in a fast-paced med spa environment.
• Answer phone calls, schedule appointments, respond to client inquiries, and assist with treatment recommendations.
• Perform customized facials based on individual skin concerns and treatment goals.
• Provide professional treatments including Hydrafacials, microneedling, chemical peels, dermaplaning, and facial massage.
• Assisted in maintaining treatment rooms, stocking supplies, and preparing equipment for daily services.

Surgery Coordinator/ Admin Lead - Az Retina and vitreous consultants

(2024-01 - 2026-01)

• Checked patients in and out, updated demographics, and verified insurance information
• Managed referrals, medical records requests, and provider correspondence
• Scheduled consultations, surgeries, and follow-up appointments
• Coordinated and scheduled surgical procedures while ensuring provider and operating room availability.
• Educated patients on pre-operative and post-operative instructions, answering questions

Front Desk Receptionist - Clínica La Famila

(2023-06 - 2023-11)

• Managed daily appointment schedules and coordinated provider calendars
• Collected co-pays, processed payments, and balanced the cash drawer at the end of the day
• Assisted patients with completing intake forms and obtaining required documentation

Licensed Esthetician - Penrose Academy (2023 - 2024)

High school diploma - Westpoint High School (2019 - 2023)