Accounts Receivable Specialist - Vancouver Island Health Authority - Victoria, BC, Canada
(2024-02 - 2025-04)
- Managed patient account activities by reviewing patient information, billing records, insurance documentation, and account details using Cerner electronic health records.
- Managed a patient account work queue of up to 800 accounts during peak periods while prioritizing tasks, maintaining accurate documentation, and completing timely follow-up.
- Processed approximately 20–30 patient account transactions daily, including invoices, billing documentation, insurance claims, and account updates.
- Communicated with patients, insurance representatives, and healthcare departments to address account inquiries, obtain required documentation, and support accurate account processing.
- Scanned and maintained patient identification, insurance, and supporting documents in secure electronic files while ensuring confidentiality and accurate record management.
- Researched billing discrepancies, payment-related inquiries, and account concerns by reviewing patient records and coordinating with internal teams.
- Collaborated with payment processing departments to investigate payment status inquiries and ensure accurate account resolution.
- Maintained confidential healthcare and financial records while following organizational privacy policies and procedures.
- Provided compassionate support to diverse patient populations while maintaining professionalism and service quality.
Shift Manager - A&W Food Services of Canada - Victoria, BC, Canada
(2023-04 - 2025-04)
- Led daily operations in a fast-paced, customer-focused environment while ensuring excellent service delivery.
- Coordinated workflow for a team, delegated responsibilities, and maintained operational efficiency during peak periods.
- Resolved customer concerns professionally by actively listening, identifying solutions, and maintaining positive customer experiences.
- Trained and coached new employees on workplace procedures, communication standards, and service expectations.
- Managed competing priorities while maintaining accuracy, teamwork, and strong attention to detail.
Cash Administrator - Penny Farthing Pub Co - Victoria, BC, Canada
(2022-12 - 2024-12)
- Performed daily cash reconciliation and verified transaction accuracy across multiple revenue sources.
- Managed and balanced daily petty cash and tip floats while maintaining accurate financial records.
- Reviewed cash-out documentation and researched discrepancies to support accurate reporting.
Relationship Manager - Philippine National Bank - Caloocan City, Philippines
(2016-05 - 2022-03)
- Managed a portfolio of commercial client accounts, providing relationship management and account support.
- Reviewed client information, financial records, and documentation to support accurate account processing and decision-making.
- Conducted financial and credit analysis to evaluate account performance and minimize risk exposure.
- Coordinated with internal departments to resolve client concerns, account issues, and documentation requirements.
- Maintained accurate and confidential financial records while ensuring compliance with banking policies and procedures.
- Built strong client relationships through professional communication, timely follow-up, and service-focused support.
