Glaucia Freitas

Attentive worker with superior knowledge in working with customer service in a fast-paced environment. Excellent interpersonal communication skills with coworkers and clients. Possess a teaching degree specifically in educating elementary school children which I did for three years post-graduation.

Waitress - Luigi Di Roma - Deerfield Beach, FL

(2021-01)

• Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
• Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
• Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.

Waitress - Tavolino Della Notte - Coral Springs, FL

(2010-03 - 2020-12)

• Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
• Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
• Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.

Teaching Elementary School Degree - Education - Luis De Camoes (1986-02 - 1988-12)