Glenda Jeffery

Skills in MS Office suite, Accounts Payable Prophet-21, Cash handling as a CSR, and inbound Call Center Specialist awards me to provide flexible customer service acumen as a team player.

Reservation Host Pool/ Gondola Attendant - Venetian Resorts Las Vegas - Las Vegas, NV

(2024-04)

• Sell pool amenities, manage pool reservations, guest inquiries or conflicts, process payments via Infogenis
• Sell Gondola tickets and process payment, scan guest check in, and assist with guest inquiries and navigation

Contact Center Specialist - Insperity Holdings

(2018-09 - 2023-07)

• Convey benefit enrollment and navigation, explain SPD, research payroll and time and attendance inquiries.
• Process inbound calls, chat, and emails using critical thinking to provide a resolution in required time frames.
• Provide Web login support and document each interaction for quality assurance and legal purposes.

Accounts Payable Specialist - DXP Enterprises/Robert Half

(2017-10 - 2018-08)

• Code and scan vendor invoices for branch approval and payment processing.
• Key journal entries for invoice payment, research and reconcile missing invoice payments.

Admin Sr. Associate - CIGNA

(2004-01 - 2017-04)

• General office admin, RFP proposals, charge master reporting, out of network claims advocate.
• Coordinate execution of ancillary, facility, and provider contracts, arrange travel, process expense reports.

Certification - Business Office Administration - Nevada Career Institute (2025-06)