Nurse Manager II - Kaiser Permanente - San Jose, California
(2021-10)
- Successfully managed and led a diverse team of healthcare professionals in Adult Family Medicine, including Medical Assistants, Licensed Vocational Nurses, Registered Nurses, and Physicians
- Collaborated effectively with fellow managers to create a standardized workflow that improved operational efficiency and enhanced quality of patient care
- Implemented strategic initiatives that led to significant improvements in key healthcare metrics, including Pediatric Immunization rates, Management of Cardiovascular and Hypertension cases, Cervical Cancer screening compliance, Patient Satisfaction scores, Reduction of Medication Errors, and Enhanced patient access (Book to Seen) in Adult Family Medicine
- Dedicated to utilizing statistical tools and methodologies to identify areas for process improvement and achieve exceptional healthcare outcomes
- Engaged in various interdisciplinary work groups focused on Latino health initiatives, Pediatric Immunization strategies, and Cervical Cancer screening enhancements
- Actively led workplace safety initiatives as the management lead, ensuring a safe environment for staff and patients
- Contributed to the development and support of the Residency Program, demonstrating a commitment to mentoring and educating the next generation of healthcare professionals
- Passionate about leveraging healthcare knowledge and leadership skills in an executive position to enhance operational success and positively impact the healthcare industry
Department Nurse Manager - Kaiser Permanente - San Jose, California
(2016-11 - 2021-10)
- Managed a fast-paced unit in the 6th floor Med-Surg/Telemetry department with over 90 direct reports
- Fostered a culture of continuous improvement, driving operational enhancements
- Acted as a change agent, implementing evidence-based management approaches
- Utilized data-driven decision-making to improve unit operations and patient care outcomes using process improvement tools and A3
- Developed the Unit Quality Council to facilitate interdisciplinary collaboration and quality improvement initiatives
- Trained council members on the A3 tool to promote structured problem-solving and process improvement
- Actively encouraged staff participation in departmental initiatives, leading to improved patient outcomes and satisfaction rates
- Collaborated with the Clinical & Informatics Educator to adopt new evidence-based practices and workflows
- Contributed to increased operational efficiency and enhanced patient experience
- Mentored assistant nurse managers and new managers, providing guidance on leadership skills and professional growth
- Educated team members on financial aspects, including budget management and productivity metrics
- Mentored Associate Improvement Advisor and Improvement Advisor students
- Promoted patient safety initiatives and drove positive change within the unit
- Played a key role in improving patient health outcomes through targeted interventions
- Assist in gathering necessary data from patient charts for clinical research purposes
- Ensure accurate documentation and consistency in patient records to maintain the integrity of the clinical investigation
- Help analyze data to assess patient outcomes and support evidence-based practice
- Work alongside healthcare professionals to gather insights and improve the accuracy of data collection
- Assist in identifying patterns and trends in patient care that may inform future clinical practices
Assistant Nurse Manager - Kaiser Permanente - San Jose, California
(2016-11 - 2021-10)
- Supervise the daily clinical operations including practice standards, staffing, quality improvement and patient care experience
- Utilize evidence-based practice to improve quality and minimize risk
- Effectively monitor compliance and staff competencies
- Co-manage different projects to improve efficiency, quality outcome and patient satisfaction
- Collaborate with multidisciplinary team across the continuum to assist in quality of care, safe discharge and resolves patient/family member concerns
- Assist Clinical & Informatics Educator and help mentor students and new employees
- Demonstrate technical skills in monitoring proper documentation in KPHC, audits and investigation
- Demonstrate Just Culture and root cause analysis in investigation
- Fill in as House supervisor on evening shift
Staff Nurse – Admission and Discharge Nurse - Kaiser Permanente - San Jose, California
(2006-04 - 2008-09)
- Admission and Discharge Nurse in Med-Surg/Telemetry Department and Stepdown Unit
- Assist with admission, transfer, and discharge process in Med-Surg/Telemetry and Stepdown Unit
- Collaborate with multidisciplinary team to facilitate discharge
- Support nurses in clinical decision-making and escalate changes in patient's condition
- Stroke champion and workplace safety lead
Traveler - Staff Nurse - Kaiser Permanente - San Jose, California
(2003-01 - 2006-04)
- Responsible for cardiac monitoring of patients with cardiovascular and pulmonary disease, stroke, spine and post operative procedures
- Prepare and transport patient for procedures
- Achieve optimum safe patient care by implementing effective patient care plan
- Monitor various wound drainage devices, chest tubes, and tracheostomy care
- Monitor and titrated cardiac intravenous medication
- Managed post angiogram, post endovascular procedure, post pacemaker, pre and post heart transplant
Traveler - Staff Nurse - Catholic Health Mercy - Bakersfield, California
(2003-11 - 2006-12)
- Responsible for cardiac monitoring of patients with cardiovascular and pulmonary disease, stroke, spine and post operative procedures
- Prepare and transport patient for procedures
- Achieve optimum safe patient care by implementing effective patient care plan
- Monitor various wound drainage devices, chest tubes, and tracheostomy care
- Monitor and titrated cardiac intravenous medication
- Managed post angiogram, post endovascular procedure, post pacemaker, and conscious sedation
Traveler - Staff Nurse - Saint Agnes Medical Center - Fresno, California
(2003-07 - 2003-10)
- Responsible for cardiac monitoring of patients with cardiovascular and pulmonary disease, stroke, spine and post operative procedures
- Prepare and transport patient for procedures
- Achieve optimum safe patient care by implementing effective patient care plan
- Monitor various wound drainage devices, chest tubes, and tracheostomy care
- Monitor and titrated cardiac intravenous medication
- Managed post angiogram, post endovascular procedure, post pacemaker, and conscious sedation
Traveler - Staff Nurse - Kaiser Permanente - San Jose, California
(2002-09 - 2003-06)
Staff Nurse/Charge Nurse - Mission Saint Joseph - Asheville, North Carolina
(2000-04 - 2002-08)
