Glesie Sturtz

Experienced hotel operations leader with extensive background in housekeeping management, staff supervision, and guest satisfaction. Proven record of improving cleanliness scores, streamlining workflows, and motivating teams to deliver exceptional service in fast-paced hospitality environments.

Housekeeping Manager at Residence Inn USF/Medical Center (2025-07 – 2026- 03 )

Overseeing all housekeeping operations ensuring high standards of cleanliness and guest satisfaction.

• Oversee all housekeeping operations ensuring high standards of cleanliness and guest satisfaction.
• Manage daily staffing, scheduling, and inventory of linens and supplies.
• Conduct regular inspections and address maintenance or quality concerns promptly.
• Collaborate with front desk and engineering teams to maintain room readiness and operational efficiency.
• Coach and motivate team members to uphold Marriott brand standards.

Housekeeping Supervisor at Residence Inn USF/Medical Center (2024-06 – 2025-07)

Supervised housekeeping staff to maintain high standards of cleanliness in guest rooms and public areas.

• Supervised housekeeping staff to maintain high standards of cleanliness in guest rooms and public areas.
• Assisted in training new hires on cleaning procedures and safety protocols.
• Conducted daily inspections to ensure rooms met brand standards.
• Managed inventory of linen and guest supplies, submitting orders as needed.
• Supported the Housekeeping Manager in scheduling and shift coverage.
• Handled guest requests and resolved service issues promptly to enhance satisfaction.

Housekeeping Manager at Fairfield Inn & Suites by Marriott (2023-10 – 2024-04)

Enhanced guest satisfaction by maintaining superior cleanliness across hotel areas.

• Enhanced guest satisfaction by maintaining superior cleanliness across hotel areas.
• Streamlined operations through efficient scheduling and task management systems.
• Improved cleanliness scores via regular inspections and prompt corrective actions.
• Managed supply inventory and reduced waste while maintaining daily readiness.

Assistant General Manager at Fairfield Inn & Suites by Marriott DIA (2021-07 – 2023-03)

Supervised hotel operations, staff performance, and payroll administration.

• Supervised hotel operations, staff performance, and payroll administration.
• Led team meetings to maintain motivation, communication, and accountability.
• Developed business strategies to enhance guest relations and operational efficiency.

Housekeeping Manager at Fairfield Inn & Suites by Marriott DIA (2019-10 – 2021-07)

Directed housekeeping staff and ensured timely room turnovers.

• Directed housekeeping staff and ensured timely room turnovers.
• Monitored productivity and implemented continuous improvement strategies.
• Coordinated with front desk for guest requests and service recovery.

Housekeeping Supervisor at Westin Denver International Airport (2016-07 – 2019-10)

Supervised daily cleaning operations and maintained service quality.

• Supervised daily cleaning operations and maintained service quality.
• Managed schedules, shift reports, and maintenance requests.
• Promoted teamwork and proactive communication among staff.

House Attendant at Westin Denver International Airport (2015-11 – 2016-07)

Assisted in maintaining guest areas, restocking amenities, and supporting housekeepers.

• Assisted in maintaining guest areas, restocking amenities, and supporting housekeepers.
• Delivered friendly, helpful service to ensure positive guest experiences.

Some College in Hospitality and Tourism – Baguio School of Business and Technology