Glinda Bennett

With over twenty years of active experience in a healthcare office environment as well as several years of experience in customer service, I have developed a comprehensive understanding of the minutia involved with the administrative requirements for positions related to health and customer service, as well as the need to exhibit a positive and professional attitude at all times in public-facing positions. Concierge front desk experience and a ServSafe Food Handler's Certification round out my training and abilities. My comprehensive skill set enables me to accurately, responsibly, and reasonably perform all duties associated with a position within the Alexandria City Public Schools.

School Nutrition Assistant 1 - ALEXANDRIA CITY PUBLIC SCHOOLS - Alexandria, VA

(2025-01)

Care and preparation of food items for students and staff, assisting with distribution of food during lunch periods, and upholding maintenance and sanitation requirements and standards.

• Inspection and documentation of preparation of food in adherence with meal requirements and state regulations
• Documentation and appropriate disposal of waste
• Cleaning and sanitation of utensils and equipment
• Oversight of storage of refrigerator and pantry food items
• Maintaining standards for food preparation and serving areas
• Collecting payments for lunches
• Reconciliation of cash transactions and item counts to balance financial and daily inventory accounts and records
• Performing other related duties, as assigned, to ensure the efficient and effective functioning of the work unit

Catering Assistant - ULTRA EATZ CATERING - Alexandria, VA

(2021-05)

• Assisting in the preparation of food and beverages as required
• Setup and tear down of catering equipment, ensuring equipment is properly cleaned and sterilized after use and properly stored
• Serving food and beverages to guests in a courteous and friendly manner
• Maintaining high standards of hygiene, cleanliness, and safety in the kitchen and dining areas
• Carrying out basic food preparation tasks, such as washing and peeling vegetables, cutting ingredients, and making salads
• Assisting in the loading and unloading of catering equipment and food supplies
• Inventory management and ordering stock and supplies of food ingredients and catering equipment
• Responding to guests' inquiries and requests promptly and professionally

Chiropractic Assistant - PAINFREE CHIROPRACTIC & REHAB - Alexandria, VA

(2023-06)

• Greeting and checking in patients
• Updating treatment schedules and files, consistent with the needs of the facility
• High-level communications with chiropractor regarding the active management and long-term treatment of patients
• Aiding in the care and safety of patients while in the facility
• Preparation of equipment for patient treatments
• Assisting the chiropractor as needed
• Performance of housekeeping duties, stock inventory, maintenance, and cleanliness of the facility
• Serving as point of contact for building management and vendors

Medical Assistant - NATIONAL SPINE AND PAIN CENTER - Alexandria, VA

(2022-06 - 2023-06)

• Fielding medical-related calls/questions passed to the back office by front desk personnel
• Performing insurance verifications and prior authorizations
• Performing scheduled checks of inventory and ordering medical supplies
• Ensuring examination rooms are clean and sterile
• Situating patients in examination rooms
• Performing check of vital statistics and documenting results
• Documenting standard screening question responses
• Explaining treatments and procedures
• Assisting doctors with treatments
• Data entry of doctor's notes into electronic patient files
• Maintaining a thorough and accurate knowledge and log of medications being dispensed to patients
• Coding prescriptions to pharmacies

Covid Tester - CURATIVE - Alexandria, VA

(2021-11 - 2022-06)

• Conducted thorough testing of products and services to ensure they met established standards
• Administered Covid 19 tests
• Ensured implementation of safety protocols, including CPR and First Aid procedures, as necessary
• Maintaining proficiency in EMR (SIGMA), Microsoft Word and Excel spreadsheet
• Exhibiting excellent communication skills and bedside manner with patients
• Maintenance of accurate records of testing results and compliance management activities
• Communicating findings clearly and concisely to relevant stakeholders, along with recommendations for improvements when necessary
• Collaboration with team members to ensure continuous improvement in processes and compliance measures

Physical Therapy Assistant - PHOENIX PHYSICAL THERAPY - Alexandria, VA

(2020-10 - 2021-10)

• Maintaining patient treatment schedules and files, consistent with the needs of the facility
• High-level communications with therapist regarding the active management of patients, including treatment modifications and/or progress
• Aiding in the care and safety of patients
• Preparation of equipment for patient treatments as requested by the Physical Therapist
• Assisting the Physical Therapist in selected procedures, according to the PT's directions
• Performance of housekeeping duties
• Maintenance and cleanliness of the facility
• Other duties as required

Front Desk Concierge - ALTERNATIVE HEALTH ASSOCIATES MED SPA - Alexandria, VA

(2019-02 - 2020-03)

• Greeting clients and guests
• Scheduling appointments
• Checking clients in and out
• Collecting payment for services and products
• Answering telephone using standard company greeting
• Ordering supplies and stocking inventory
• Offering and providing visitors information regarding the services and products
• Conducting courtesy calls to confirm appointments
• Maintaining awareness of company goals for client satisfaction and retention
• Managing all emergency situations according to the guidelines established in the Emergency Procedures Manual
• Exhibiting a positive and professional attitude at all times

Front Medical Assistant - ALEXANDRIA PULMONARY & CRITICAL CARE - Alexandria, VA

(2000 - 2020)

• Answering medical-related calls/questions passed to me by front desk personnel
• Performing insurance verifications and prior authorizations
• Performing scheduled checks of inventory and ordering medical supplies
• Ensuring examination rooms are clean and sterile
• Situating patients in examination rooms
• Performing check of vital statistics and documenting results
• Performing procedures such as phlebotomy, injections, screening testing, PFT testing, Epworth screening
• Explaining treatments and procedures
• Assisting doctors and respiratory therapist during examination
• Data entry of doctor's notes into electronic patient files
• Scheduling patient procedures at hospitals and walking patients through procedure preparation
• Maintaining a thorough and accurate knowledge of medications being dispensed to patients
• Coding prescriptions to pharmacies and tracking required laboratory work or other outside testing
• Handling all aspects of urgent care treatment, including a wide variety of sports injuries

Medical Assistant - HAYFIELD MEDICAL CENTER - Alexandria, VA

(1990 - 2000)

Medical Assistant - DRS. MICHAEL W. IVY & NORMAN ARMSTRONG - Alexandria, VA

(1980 - 1990)

Diploma - T.C. Williams High School

National Business School (CMA) - Northern Virginia Community College (1983-07)