Strategic events, hospitality, and member experience leader
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Strategic events, hospitality, and member experience leader with more than a decade of experience designing high-impact programs, cultivating stakeholder relationships, and delivering premium client and guest experiences. Known for building strong operational systems, elevating service standards, and creating engaging environments that strengthen community, brand loyalty, and organizational reputation. Recognized for high-touch relationship management, seamless event execution, and the ability to translate organizational goals into meaningful experiences for members, donors, and leadership stakeholders.
Conference & Events Lead - Howard Hughes Medical Institute (HHMI)
(2024-06)
Lead planning and execution of complex internal and external scientific meetings and institutional events supporting multiple high-profile programs including Science Meetings, Gilliam Fellows, SEA-PHAGES faculty convenings, EPI initiatives, Freeman Hrabowski Scholars, and senior leadership engagements. Oversee end-to-end event logistics including venue coordination, audiovisual production, facilities management, security, catering, and guest services to ensure seamless delivery of multi-day conferences and leadership programs. Coordinate travel logistics and transportation for executives, speakers, and attendees while managing meeting calendars, agendas, and program materials for organizing committees and leadership stakeholders.
Develop detailed meeting packages and presentation materials while collaborating cross-functionally with organizers, faculty, and operational teams. Maintain event budgets, process vendor invoices, reconcile expenses, and ensure compliance with institutional contracting and procurement standards while managing event documentation and records within TEAMS.
Senior Member Experience Manager - Industrious
(2020-02 - 2023-08)
Oversaw the operational performance and member experience strategy for a 26,000 square-foot premium flexible workspace serving more than 300 members and enterprise clients. Led day-to-day operations of the front office and hospitality program while managing vendor partnerships, facilities coordination, inventory procurement, and curated food and beverage programming designed to elevate the workplace environment. Directed onboarding and ongoing relationship management for more than 150 enterprise clients, ensuring seamless workplace integration and high-touch service delivery.
Maintained operational calendars, coordinated workplace programming and community events, and strengthened retention and satisfaction through a hospitality-driven workplace culture. Led implementation of a 116-point customer experience standards program, training staff on service delivery, operational policies, and brand standards, significantly improving consistency and overall member satisfaction. Served as a central liaison between members, building management, and corporate leadership to proactively resolve service challenges and improve operational performance.
Owner, Brand Programming & Events - SwagOlogy
(2017-07 - 2020-01)
Founded and operated a boutique brand programming and events consultancy delivering strategic promotional campaigns and experiential activations for institutional and corporate clients. Managed full project lifecycles including client discovery, vendor sourcing, contract execution, production oversight, invoicing, and reporting. Produced multi-stakeholder events and promotional programs designed to strengthen brand visibility and engagement while implementing CRM tracking and marketing analytics to improve campaign performance measurement and client reporting.
Strategic National Account Manager - CORT Exhibit House Furnishings
(2015-09 - 2017-06)
Managed a $12M regional portfolio of national accounts across the Northeast and Canada supporting major trade show exhibitors and corporate clients. Led RFP and RFQ development, coordinated product fulfillment logistics, and presented product solutions tailored to client needs while maintaining detailed CRM documentation and long-term client relationships.
Regional Business Development Director / Director of Marketing & Partnerships - Curated Events
(2008-03 - 2015-09)
Directed business development and marketing partnerships while overseeing production of large-scale events for high-profile clients including U.S.
Embassies, The White House, the National Cherry Blossom Festival, and major regional cultural programs. Managed event logistics including contracts, vendor coordination, scheduling, and on-site execution while maintaining CRM systems, regional budgets, and performance reporting for leadership. Expanded strategic partnerships and increased event visibility across multiple markets.
Professional Master's Certificate - Integrated Marketing - Georgetown University
Bachelor of Arts - Paralegal / Pre-Law - University of Maryland
Micro-Credentials - The New World of Work, Organizational Culture, Driving Innovation, Rethinking Immigration - Chief of Staff Association
