Dynamic and results-oriented General Manager with a proven track record of surpassing revenue targets
Send a job offer directly to this candidate
Dynamic and results-oriented General Manager with a proven track record of surpassing revenue targets. Known for exceptional interpersonal communication and strong leadership abilities, adept at motivating teams to achieve peak performance. As an Inside Sales Representative, I am driven to swiftly acquire new customers with efficiency and excellence, while consistently delivering exceptional customer service.
An award-winning sales professional, I am determined to elevate sales performance and drive exponential revenue growth in a rapidly expanding industry. I am a goal-driven sales expert who carefully follows up on leads to drive new business opportunities and exceed expectations.
General Manager - Four Points by Sheraton by Marriott
(2018-02 - 2023-02)
As the General Manager of a 125-room property at Four Points by Sheraton by Marriott, I orchestrated daily operations with precision and dedication. Beginning each day with team huddles, I meticulous monitored daily rates and promptly adjusted them as needed throughout the day. Conducting thorough property walks, both indoors and outdoors, I ensured cleanliness and addressed any safety or security concerns, including those in the pool and F&B areas.
Engaging directly with guests during breakfast and in the lobby, I actively gave feedback, promptly addressing any concerns and coordinating with department heads for swift resolutions. Proactively managing Medallia surveys, I provided timely responses to guest feedback. Conducting quarterly self-audit reports, I ensured compliance with Marriott brand standards, certifying all employees accordingly.
Additionally, I prepared the hotel for QA inspections, verifying F&B compliance and ensuring careful HR file management in alignment with hotel brand standards.
Property Manager - Mcallen Housing Facility Corp
(2018-02 - 2018-06)
In my role, I effectively managed accounts receivable, overseeing rent collections, security deposits, and other development income, while ensuring accurate documentation and collections. I adeptly created deposits from collected funds and completed bank deposits at the designated depository. Conducting daily inspections of buildings and grounds, I maintained property integrity and promptly addressed any issues by creating necessary work orders for service requirements.
Additionally, I assisted tenants with housing needs, ensuring compliance with Authority policies and HUD occupancy standards. With a keen eye for detail, I prepared monthly and quarterly reports, monitored delinquent rent rolls, and initiated necessary actions, such as sending out rent notices and late payment charges, as well as initiating eviction processes when warranted. My knowledge of operations policies and procedures, as well as housing management principles and practices, enabled me to effectively coordinate with local social services agencies to provide comprehensive support to tenants.
Furthermore, I took initiative in creating local newsletters and organizing meetings and events with home health care pro
General Manager - Holiday Inn Express & Suites
(2017-10 - 2018-04)
As the manager overseeing day-to-day hotel operations, I established the planning, organization, and direction of all hotel services, including front desk operations, manager receptions, reservations, maintenance, and housekeeping. I assumed responsibility for creating daily bank deposits and spearheaded marketing efforts, actively engaging in addressing customer concerns with a hands-on approach. Demonstrating exemplary leadership skills, I effectively managed daily operations, including recruitment, training, discipline, conflict resolution, and continuous coaching and training initiatives.
Utilizing IHG training opera, I ensured certification of employees, including myself, in front-line IHG training, further enhancing the quality of service delivery and guest satisfaction.
General Manager - LaQuinta, LLC
(2015-12 - 2016-12)
As General Manager for both a 129-room and a 106-room property, I played an important role in catering a seamless transition for new hires by providing comprehensive training and introducing them to the LQ culture. Additionally, I contributed significantly to the development and execution of yearly budgets, procurement strategies, cost control initiatives, and P&L management. Ensuring compliance with employment regulations, I handled I-9 documentation for all new hires.
In terms of financial management, I oversaw all accounts receivable activities, ensuring accurate billing and timely follow-up calls when necessary to maintain consistent revenue streams.
Housekeeping Manager/General Manager - Holiday Inn Express Pharr, TX - Pharr, TX
(2003-03 - 2007-07)
As Housekeeping Manager, I implemented effective recruitment, hiring, and training processes for room attendants, ensuring compliance with job safety regulations. I thoroughly planned and scheduled hours to meet the fluctuating demands of the hotel, optimizing operational efficiency. Additionally, I managed the procurement of room supplies on a monthly basis, aligning purchases with occupancy forecasts to minimize waste and maximize cost-effectiveness.
Maintaining a keen focus on quality assurance, I monitored departmental performance and conducted regular inspections of rooms to uphold high standards of cleanliness and guest satisfaction. This dedication and attention to detail ultimately led to my promotion to General Manager after just two years.
High School Diploma - PSJA High School
