Care Navigator, Bilingual Enrollment Specialist at Healthsnap (2023-08 – Present)
- Provide empathetic and professional care to patients within the Care Navigator's scope of practice
- Conduct monthly calls to all assigned patients, conduct daily Alert calls when assigned patients with at-home devices
- Guide patients through their Remote Patient Monitoring program
- Maintain patient and call inventory for optimized reporting
- Provide timely and relevant feedback to customers regarding patient health and enrollment status
- Complete clinical notes for all communications with patients and the care team
- Assist with my team's outreach to patients as needed
- Assist with the enrollment team with Spanish enrollment outreach
Licensed Practical Nurse at Lara Health (2023-03 – 2023-04)
- Assists providers with ongoing patient monitoring
- Responsible for monitoring patient blood pressure, blood sugar, and other vitals
- Communicate with patients on regular basis, helping them make lifestyle changes in order to improve their long term health
- Maintain patient electronic medical record (EMR)
- Performs other duties as assigned
- Provide telephone Chronic Care Management for patients throughout the health system under the direction of the patient's physician
Complex Care manager at Chronic Care staffing (2022-02 – 2023-01)
- Provide telephone Chronic Care Management for patients throughout the health system under the direction of the patient's physician
- Utilizes nursing process to evaluate patient needs over the telephone and provide guidance and education to patients, adhering to organizational policies, procedures and guidelines
- Provides high risk patients with chronic disease management and liaison between the patient, hospital, physicians' office, home care agency, caregiver etc
- Cooperatively develop and integrate patient centered provider care plan and goals with the client/family and other providers
- Work collaboratively with team members to provide outreach and engagement with the patient
- Work closely with in-office providers/staff members to: Provide patient education to assist with self-management, Identify gaps or barriers in treatment plans, Coordinate care for enrolled patients including scheduling appointments, Coordinate referrals, Coordinate community resources as needed (i.e., home health, DME, etc.),Educate members on disease processes, Encourage members to make healthy lifestyle changes
- Make outbound calls to assess members' current health status
- Receive and respond to telephone calls from patients
- Collecting health data and providing medical guidance under the direction of the patient's provider
- Document calls according to established guidelines
- Connects patient's care team together with updated information as received
- Participates in education & in-service programs
- Maintain up to date records of Quality measures and health maintenance
Virtual Healthcare Advocate at Wageworks Call Center, s/b Conduent (2021-09 – 2022-01)
- Assist members with questions on their healthcare accounts and ensuring to resolve their issues in a compassionate and timely manner
- Working independently from home while collaborating with management and co-workers in a remote setting
- Timely documentation of all communication with members in multiple databases
Licensed Practical Nurse at Jewish Senior Services (2019-09 – 2020-03)
- Collaborate with physicians, homecare staff, patient and family to provide optimal care within homecare setting following a plan of care and physician orders
- Provide education and wellness strategies for patients and family members
- Perform physical, psychological, and environmental observations and report to RN Case manager/Physician
- Develop and maintain positive professional relationships with Care team, patient, family and referral sources
- Adhered to infection control policies and procedures
Licensed Practical Nurse at Kindred at Home (2017-09 – 2020-03)
- Collaborate with physicians, homecare staff, patient and family to provide optimal care within homecare setting following plan of care and physician orders
- Provide education and wellness strategies for patients and family members
- Perform physical, psychological, and environmental observations and report to RN Case manager/Physician
- Develop and maintain positive professional relationships with Care team, patient, family and referral sources
- Adhered to infection control policies and procedures
- Assist in office clerical staff, HR and MCP as needed in care team coordination and patient follow up
Licensed Practical Nurse at Primary Care Physicians of Fairfield (2009-03 – 2017-09)
- Assist physicians to carry out tests and procedures
- Measure patients' vital signs
- Administering vaccines and dressing wounds
- Authorized drug refills and provided detailed prescription information to pharmacies
- Collected laboratory specimens and prepared them for transport to laboratory
- Performed monthly inventory and maintained office and medical supply counts
- Evaluate the need for, order, obtain, and report interpreted lab tests
- Complete insurance forms, pre-authorizations, and appointments
Licensed Practical Nurse/Flu Clinic Nurse at Maxim Health Services (2008-11 – 2009-02)
- Setup and manage multiple clinic locations
- Screen patients for contraindications and precautions prior to vaccine administration
- Administered flu, pneumonia, and tetanus vaccines skillfully and appropriately
- Performed strictly within the guidelines established by the corporation
- Adhered to infection control policies and procedures
Receptionist/Intake coordinator at Orthopedic Specialty Group Physical Therapy (2004 – 2008)
- Reviews orders for Physical and Occupational Therapy to ensure completeness prior to Scheduling
- Verify patient demographic information and insurance/Work Comp information and benefits
- Confirm benefits and determine if any authorization requirements are needed
- Calculates and determines financial responsibility for patients including deductibles, co-payments, and quantity of visits covered
- Place outbound calls to schedule initial Evaluations and subsequent visits as needed
- Filing and Maintaining accurate records of visits, evaluations and payments received
- Answer inbound calls
- Follow up after surgical procedures To ensure Evaluations and treatment of therapy is scheduled and started within the guidelines established by surgeon
Administrative Assistant, Billing/Collections Representative at A+ Dental Care (2003 – 2007)
- Verify patient demographic information and insurance coverage
- Confirm benefits and determine if any authorization requirements are needed
- Calculates and determines financial responsibility for patients including deductibles, co-payments, and quantity of visits and services covered
- Place outbound calls to confirm and schedule initial and subsequent visits as needed
- Filing and Maintaining accurate records of visits, services/procedures and payments received
- Answer inbound calls
- Submit prior authorizations as needed for procedures
- Assist in tax preparation Accounts receivable and Expenses
- Bookkeeping and account reconciliation
- Collection calls and Pt billing assistance
