Community Impact Coordinator - POAH Communities
(2023-08)
- Welcome new residents and establish contact with existing residents to explain the community impact programming that is available.
- Develop and maintain relationships with local service providers that effectively assist residents in maintaining their tenancy and achieving individual and family goals.
- Coordinate collection of data for annual resident survey, utilize data to understand resident needs and interests. Conduct formal and informal assessment of resident needs through other supplemental activities such as 1-1 meetings, door knocking and other community outreach.
- Coordinate the delivery of services with local human service providers, including on and off-site programs for residents.
- Maintain all necessary information regarding services to residents in a confidential manner.
- Support resident efforts in community building initiatives by organizing events, conducting door knocking visits and maintaining a presence in the community.
- Communicate with residents by newsletter, flyer, bulletin board, etc., to ensure residents are informed of available resources and programs.
- Review and submit all billing and program reports required by funding sources, monitoring entities, POAH Communities and POAH.
- Establish goals for Community Impact programs, partnerships, and outcomes. Utilize data to make continued progress towards goals.
- Identify promising programs or opportunities for youth and families in the community.
- Collaborate and coordinate with Property Management team to ensure residents remain stably housed and in compliance with lease terms.
- Complete other related tasks as assigned.
Resident Services Coordinator - HallKeen Management - Boston
(2020-06 - 2023-08)
- Welcome new residents, provide support to a large Elderly-Disabled population and a layered Affordable Family Property in two Boston locations. Educate residents on all aspects of their leases, including issues that may affect their tenancy.
- Network with local social services agencies, including the Department of Mental Health, Vinfen, the Justice Resource Institute, to effectively assist residents to achieve their life opportunities objectives.
- Serve as liaison to community agencies, network with community providers and seek out new services available to the residents, providing the supportive linkage between residents and referral agency staff when residents or agencies request assistance.
- Develop a Resource Directory listing state and/or local service providers for residents to contact for assistance (e.g., services to families, children, individuals who are elderly, persons with disabilities, in need of emergency assistance).
- Work with the property management team when a resident is identified as being in jeopardy of eviction and offer linkages and referral support to the resident to positively and efficiently rectify the situation for rent payment issues, behavioral issues, over-collecting and other lease violations.
- Establish resident services program targets. Consistently track and measure program target progress. Regularly report program outcomes to both internal and external stakeholders. Analyze and utilize outcomes data as the basis for continuous program improvement.
- Conduct intake, orientation and a needs assessment of residents, constructing an appropriate services plan that identifies individual and/or family needs when appropriate services and benefits to fit their needs; inform residents of available resources and provide support in accessing those services.
- Work with property management in mediating conflicts between tenants. Serve as advocate and liaison for residents and/or property management, e.g., reasonable accommodation.
Fleet Manager, Purchasing Coordinator - Vinfen Corporation
(2012-09 - 2020-06)
- Manage a fleet of over 300 leased vehicles through acquisition to termination cycle, insurance claims, and review of maintenance records, accident history, Massachusetts RMV Accident record management.
- Coordinate Purchase Order (PO) and Central Pay Management (CPM) systems using Platinum, WonderDesk and Agresso, reconciliation and processing of weekly compliance reports. Primary interface with the Finance and Operations departments to coordinate the resolution of functionality and invoicing.
- Manage leased vehicle fleet fueling program with extensive monitoring measures to ensure minimalization of shrink.
- Lead Safe Driver Training Instruction for onboarding new employees, and coordination of scheduling of special online classes during COVID-19 safety measures.
- Wireless communication providers relationship management; activation, distribution, suspension, plan changes, CPM maintenance, review and distribution of management reports and invoice approval for all wireless communication devices; assuring adherence to current policies and procedures.
- Produce, interpret, and maintain documentation reports for leased vehicle program, wireless communications programs, household furniture, utility, appliance, and electronics programs as well as office equipment and capital purchase programs. Advise Senior Management of all evidence of abuse and impropriety.
- Administer existing Purchasing or new Purchasing Card program. Interact with card providers on card management and program issues.
- Strategically partnered with vendors and internal customers meeting planning and project support. Provided an elevated level of support to Vinfen field staff, programs, and management for purchasing and operational needs.
Program Assistant Coordinator for PACT - Vinfen Corporation
(2005-08 - 2012-09)
- Administered Social Security and Disability income for over 60 clients and issued payments for client utility fees.
- Maintained daily and monthly financial, medication, and progress reports.
- Negotiated housing rental fees with landlords on behalf of Section 8 eligible clients.
- Processed protocols for Section 12 law in order to admit clients suspected of substance abuse to medical facilities. Evaluated client behavior when not on medications and reported observations as necessary.
- Provided translation services for non-English speaking clients interacting with medical and professional personnel. Assisted clients with job search at the Career Center.
- Processed MassHealth and People Care Clinic billing for client services.
- Managed petty cash, PACT activity reports, and schedules.
Customer Service Representative - FIRST FRANKLIN
(2004-04 - 2005-08)
- Processed loans and coordinated follow up with Underwriter on decisions on loan approval or denial.
- Provided appraisal approval review and title support to brokers and attorneys.
- Verified Borrower employment and income. Assisted Borrower inquiries on loan products and loan approval process.
Senior Processor - ALLIED HOME MORTGAGE
(2003-09 - 2004-03)
- Processed client credit reports, credit histories, and 60 – 100 loans per week. Generated letters of loan approval or disqualification.
- Collaborated directly with Brokers and Clients to facilitate the flow of loan finalization and maintenance.
- Ordered property titles and appraisals.
Underwriter Assistant - FLAGSTAR BANK
(2001-08 - 2003-09)
- Provided support to underwriters, drafted correspondence, and fielded calls. Verified Borrowers employment.
- Upgraded the Bravura system by revising information submitted by brokers.
- Updated Customer Support with loan conditions and supporting guidelines.
- Processed daily conventional loans, ensuring compliance with Fannie Mae and Freddie Mac.
- Received Recognition Award for Outstanding Performance.
