Gordon Koontz
Cisco Voice Engineer
Talent
O'Fallon, Township of O'Fallon, Saint CharlesMember since June 19, 2025
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About
20+ years in the field of Cisco Voice Engineering and Technologies. Most extensively,
Cisco's VOIP platform: Cisco Unified Communications Manager (CUCM), Cisco
Unified Communications (CUC), Cisco Jabber and Webex interfaces, Cisco Unified
Contact Center Enterprise/Express (UCCE/UCCX), Cisco Finesse, Cisco Instant
Messaging & Presence (IM&P), Expressways C&E, Disaster Recovery, Voice Gateway's.
Peripherals such as Informacast (Singlewire) and Verient (Verba).
Additional
Voice
Experience with: Mitel VOIP Systems, Ring Central, various key and PBX systems.
Experience
- 25 years of experience with Cisco VOIP platform and peripheral systems.
Project Management experience for Cisco VOIP implementations.
- 10 years of experience with Cisco Voice Gateway (router) configurations relative to CUCM compatibility and trunking. troubleshooting and voice design.
- 10 years of experience with Cisco Unified Contact Center (UCCX/E)
- 10 years of experience with Cisco Jabber and Webex End Devices
- Additional expertise with Ring Central, Mitel, Key and PBX Voice Platforms
Education
North Carolina A&T State University
