Grace Cooley

Dynamic professional with a strong background in employee training and partnership development. Skilled in negotiating favorable contracts and implementing performance management systems to ensure compliance and foster a culture of continuous learning.

Regional Director at Pioneer Human Services Inc. (2024-08 – Present)

Ensured compliance with organizational standards, expanded service outreach, provided strategic guidance on resource allocation, maintained stakeholder relationships, developed regional budgeting processes, monitored expenses, negotiated contracts, and coordinated recruitment efforts.

• Ensured compliance with organizational standards through effective policy implementation.
• Expanded service outreach by managing partnerships with local agencies.
• Provided strategic guidance on resource allocation and staffing requirements.
• Maintained robust relationships with key stakeholders, enhancing organizational goodwill.
• Developed regional budgeting processes aligned with corporate guidelines and business needs.
• Monitored expenses to ensure adherence to company procedures and budgets.
• Negotiated contracts and agreements with vendors and external partners to secure favorable terms.
• Coordinated recruitment efforts with HR to hire and retain top regional talent.

Specialist at Northwest Ambulance Critical Care Transport - Training (2020-10 – 2024-04)

Facilitated onboarding sessions, developed training materials, coordinated training logistics, conducted training needs assessments, maintained compliance records, trained employees on new software, implemented performance management systems, and promoted continuous learning.

• Facilitated onboarding sessions and conducted essential training for new employees.
• Developed training materials to enhance employee skill sets across various departments.
• Coordinated logistics for training events, ensuring availability of all necessary resources.
• Conducted training needs assessments to align employee skills with required competencies.
• Maintained accurate records of attendance and completion for compliance monitoring.
• Trained employees on new software, minimizing frustration during transitions.
• Implemented performance management systems to track progress against established goals.
• Promoted a culture of continuous learning by coordinating professional development opportunities.

Emergency Medical Technician at Procare EMS (2018-06 – 2019-08)

Responded to emergency calls, assessed patient conditions, collaborated with healthcare teams, documented patient information, communicated with patients and families, and trained new hires.

• Responded promptly to emergency calls and assessed patient conditions.
• Collaborated with healthcare teams to ensure seamless patient care.
• Documented patient information and treatment provided in detailed reports.
• Communicated effectively with patients, families, and healthcare professionals during crises.
• Demonstrated dedication to providing quality care through continued training and education.
• Trained new hires by offering insight into job duties and assessing shift performance.

Emergency Medical Technician at Medcare Ambulance (2017-01 – 2018-06)

Responded to emergency calls, assessed situations, delivered appropriate treatment, evaluated patients' medical conditions, documented assessment findings, and cultivated collaborative relationships with medical professionals.

• Responded promptly to emergency calls, assessing situations and delivering appropriate treatment for illnesses or injuries.
• Evaluated patients' medical conditions, monitoring vital signs throughout transit.
• Documented assessment findings per established protocols to ensure compliance.
• Cultivated collaborative relationships with medical professionals to enhance patient care efficiency.

EMT-Basic at East Coast Ambulance (2016-09 – 2017-01)

Ensured equipment readiness, reviewed and restocked inventory, conducted vehicle checks, and collaborated with medical personnel.

• Ensured equipment readiness for emergency response through regular maintenance and inspections.
• Reviewed and restocked inventory levels to prepare ambulances for service.
• Conducted thorough vehicle checks in compliance with required maintenance schedules.
• Collaborated with medical personnel to facilitate prompt treatment and patient transport.

BBA in Healthcare Management – Western Governors University (2016-09)

Emergency Medical Technician in Emergency Medical Services – Maryland Fire And Rescue Institute (2016-09 – 2016-09)