Grace Mae Cagalawan

Detail-oriented administrative professional with several years of experience in virtual assistance, research, and office support.

Skilled in Microsoft Office, Google Workspace, and project management tools with a strong ability to manage multiple tasks and maintain organized workflows. Known for reliability, attention to detail, and providing excellent administrative support in fast-paced environments.

Virtual Assistant at Upwork Inc. (2017-12 – Present)

• Conduct online research, market research, and lead generation to support client outreach and business development
• Compile, organize, and maintain data in Google Sheets, Excel, and online databases
• Perform product research, pricing research, and competitor analysis for e-commerce clients
• Manage calendars, schedule interviews, appointments, and business activities
• Provide executive, administrative, and task management support to clients across various industries
• Assist with podcast content preparation, organization, and publishing workflows
• Prepare LinkedIn posts and support content marketing initiatives
• Create simple graphics and marketing materials using Canva
• Update website content, business listings, and online calendars
• Monitor and respond to customer reviews and customer inquiries
• Assist with blog editing, content updates, and content organization
• Perform transcription, data entry, and data verification tasks with a high level of accuracy
• Coordinate projects and maintain organized workflows using ClickUp, Trello, Asana, Slack, and Notion

Administrative Assistant at E & R Hospital (2019-01 – 2019-05)

• Assisted the Health Information Management Section with documentation
• Prepared medical certificates, medical abstracts, and death certificates
• Maintained accurate records and document organization

Municipal Engineer's Assistant (OJT) at Municipality of Linamon (2016-01 – 2016-05)

• Assisted the engineering office with payroll preparation and employee timekeeping
• Supported administrative tasks for municipal engineering operations

Bachelor of Science in Engineering Technology Management – MSUIIT (2017-07)

Electrical Engineering Technology in Electrical Machineries – MSUIIT (2016-07)