Gracie Carswell

Results-driven healthcare operations and administrative professional with progressive leadership experience in high-volume healthcare and plastic surgery environments. Proven success in operations management, clinical coordination, insurance administration, team leadership, and patient relations. Strong ability to adapt quickly, learn new industries efficiently, and excel in fast-paced professional environments.

Seeking opportunities in corporate healthcare administration, medical sales, pharmaceutical sales, and healthcare operations leadership.

Director of Operations at Austin Plastic Surgery Institute (2025-01 – Present)

Lead operational oversight for a high-volume plastic surgery practice

• Manage workflows, administrative systems, and staff coordination
• Support organizational growth and operational efficiency initiatives
• Lead patient experience initiatives to enhance service quality, retention, and referral growth
• Monitor key performance indicators (KPIs) including patient volume, conversion rates, surgical utilization, and revenue metrics
• Implement process improvement initiatives to streamline scheduling, intake, documentation, and surgical workflows
• Manage vendor relationships, equipment coordination, and supply chain for surgical and aesthetic services
• Oversaw practice operations, workflow optimization, and patient experience initiatives
• Managed staff coordination and administrative operations
• Assisted in onboarding and training new administrative and clinical staff, standardizing best practices across locations
• Developed internal process guides and checklists to improve consistency and reduce administrative errors
• Maintained HIPAA compliance through consistent auditing and staff education on patient privacy best practices
• Supported marketing campaigns by analyzing referral trends and patient demographics to identify growth opportunities
• Resolved patient concerns promptly and professionally, contributing to increased satisfaction and repeat referrals

Operations Manager at Harbour Plastic Surgery (2025-01 – 2025-12)

Coordinated clinical operations across multiple locations

• Led insurance authorizations and patient financial communication
• Collaborated directly with providers to improve workflow consistency
• Served as the primary liaison between patients, surgeons, and hospital staff, ensuring smooth communication and continuity of care
• Led all insurance verification, benefit approvals, and pre-authorization processes, improving patient experience and reducing approval delays
• Conducted patient consultations and pre-operative education, achieving consistently high conversion rates from inquiry to procedure
• Oversaw scheduling, case management, and EMR documentation, streamlining workflows and improving operational efficiency
• Provided mentorship and leadership to clinical staff, enhancing team

Clinical Coordinator & Lead Insurance Coordinator at Memorial Plastic Surgery (2023-01 – 2025-12)

• Coordinated clinical operations across multiple locations
• Led insurance authorizations and patient financial communication
• Collaborated directly with providers to improve workflow consistency
• Served as the primary liaison between patients, surgeons, and hospital staff, ensuring smooth communication and continuity of care
• Led all insurance verification, benefit approvals, and pre-authorization processes, improving patient experience and reducing approval delays
• Conducted patient consultations and pre-operative education, achieving consistently high conversion rates from inquiry to procedure
• Oversaw scheduling, case management, and EMR documentation, streamlining workflows and improving operational efficiency
• Provided mentorship and leadership to clinical staff, enhancing team

Lead Patient Liaison & Operating Room Coordinator at Lift Plastic Surgery (2022-01 – 2023-12)

• Coordinated operating room scheduling and surgical logistics
• Served as liaison between patients, providers, and surgical teams
• Delivered exceptional patient communication and support

Bachelor of Science in Biology with a Premedical Focus – Oklahoma State University (2014-01 – 2018-12)

Honor Graduate – Santa Fe High School (2014-01 – 2018-12)

MBA in Healthcare Administration – The University of Texas at Tyler (2026-09)