Technology Project Manager (Cyber Security) - Bank of Montreal - Toronto, CANADA
(2016-10)
Leadership on large complex projects and programs within the Cyber Security sphere, delivering initiatives to strengthen the banks security posture, meet regulatory and governance mandates across the bank.
- Managed Global Enterprise Identity Access Management (IAM) SaaS SailPoint Size $10M+: Scope: 395 apps Europe, North Americas, APJ
- Managed the large scale delivery of IAM (inc SailPoint, Cyberark) with over 395 applications inc critical/high (Wealth and Capital) banking applications in delivery scope
- Directed end-end program delivery using SDLC; developed and managed project deliverables RACI, Project Plan, Financial forecast and tracking, communication cadence with tech/business teams and C-suite
- Led risk and issue tracking, logging and problem management through solutioning sessions with tech team and architects
- Release management with detailed release planning, playbook for go-live and post implementation stabilization
- Managed Cross functional stakeholders including IT Architect, Security Compliance, DevOps and Quality Assurance teams to deliver SailPoint stack: Application, Database and OS layers
- Defined and maintained KPIs and metrics- dashboard for IAM onboarded apps, working with app owner to identify compliance gaps and remediation actions (e.g. agree data retentions period, user access)
- Leading teams through development and system testing as part of CI/CD, user acceptance testing and indepth Risk assessment before Release management into production
- Vendor management: negotiating and prioritising resources with 3rd party partners Deloitte, Microsoft, Amazon (Azure) to execute against objectives and deliverables
- Managed Enterprise rollout of Endpoint Threat management SaaS Platform Carbon Black Cloud VMware Size $5M+: Scope: 65,000 banking Endpoints
- Led the global rollout of Carbon Black SaaS to 65000 endpoints for threat management and protection. The project identified and improved Key Risk Indicators/metrics (e.g. reduced bad actor logins non customer facing sys by 30% on initial rollout)
- Developed SoW for Carbon Black resource engagement on project, managed forecast, billing and invoicing
- Led SOC team to deliver on workstream, asset discovery, tiered endpoints based on risk (data, user and business criticality), vendor co-ordination with carbon black resource
- Planned rule definitions, policies, testing with SecOps, infrastructure teams in lower environments, DIT, QA, PERF to ensure no impact to Production
- Managed Equifax Dimension Data and Avoka Bank Acc Opening SaaS Personal & Commercial Size $2-4.5M: Scope: 10million customers (Canada, U.S + select markets)
- Led initiative to deliver Equifax 'Dimensions Data' within BMO's Personal & Commercial Risk and Collections portfolio to a budget of $5M. Working with Equifax and business to deliver enhanced credit risk assessment scoring capabilities for the bank to reduce Risk exposure
- Managed technical workstreams requirements development, design, Functional and non functional testing, performance testing, environment provisioning for QA and UAT
- Managed the Agile SDLC of Banking Account Opening modernisation program (Avoka SaaS) harnessing Amazon's AWS cloud technology to delivery towards BMO's Digitization strategy. This project resulted in 30% increase in data bandwidth for growing markets in US territories
- Led Enterprise wide Compliance Program for Bill C-32 to ensure BMO Bank systems reflect the bill. Upstream and downstream systems touching PII customer data
- Working to develop PM tools, templates and processes to create alignment and efficiency during the project lifecycle
- Generating succinct and accurate reporting Status/metric, Financial (Budget/forecast of billable/non billable and CapX cost), Risk/Issue management and communication to C-level management
Banking Infrastructure Project Manager - Ford Motor Credit Bank - London, UK
(2009-08 - 2014-07)
Led business and technical teams in the initiation to execution and closeout of Business Continuity and DR strategy transformation Program. Implemented a stress tested, robust and sustainable strategy & plan, which supported critical European banking functions (inc Securitization, Treasury). BC & DR aligned to Corporate Governance, Enterprise Risk Management (ERM) Strategy and reduced the time to invoke BC plan from > 5days to 24hrs.
- Managed Business Continuity and DR transformation program
- Managed UK DR Data Center buildout - Initiative involved physical infrastructure buildout- worked with tech teams to generate SoW for infra inc physical on prem servers
- Lead planning, include architecture documentations- inc network typology, ip range/dns definition etc
- Supported planning with internal tech teams, lawyers, and local council to ensure adherence to zoning laws, road excavation (optimal route into the data center) as well as regulation and safety codes
- GIS was an upstream dependency to the project. I managed this dependency as part of project planning as it was on the critical path; we couldn't move forward with permit and council submission/approvals
- Lead European Asset management renewal program: Developed a clear communication strategy and created governance around deployment & training, seeing customer satisfaction rates increase from 32% to >85%
- Led the full implementation lifecycle which included, agreeing the charter, budget and plan to mobilize a team based in Europe and India through a global data center harmonization project with Cloud technology. The project resulted in $5M cost savings over 3yr period
- Negotiated and managed the agreement/sign off of B2B contracts and business model for Pan European IT Infrastructure revitalization program, achieving a 15% reduction on spend through economies of scale
- Managed a team of resources across Europe and India in the implementation of European Banking call centre Telephony transformation Including PCI compliance
- Managing the project through architectural review boards to obtain agreement on design and managing the business impacts of these changes. Project resulted over 68% reduction in call rates
Business Analyst (Project Management) - Ford Motor Company - London, UK
(2007-06 - 2009-07)
Change Agent: facilitating business transformation workshops to gather business requirements and provide thought leadership on how to solve complex problems on a system processing in excess of $100million transactions a quarter.
- Managed and aligned conflicting stakeholder requirements through opportunity management (OM)
- Becoming a Centre of Excellence OM collaterals and process
- Led a team in UK, Europe, USA and India in the delivery of a Variable Marketing process transformation, this required managing technical teams in iterative Agile testing
- Resulted in 20% reduction in transaction process time which aligned to global business objective of 'Driving efficiency'
- Researched industry standards and regulations to ensure best practice is used in variable marketing IT functionality
- Mapping processes and functionality to ensure compliance with SOX, Data Protection Act and other regulatory requirements to mitigate against compliance risks and resolve all open audit issues
- Developed and documented a full suite of use and test cases, through the Identification and analysis business requirements and processes
- Resulting in an IT release that fully supported the business' future state requirements strategy for Fleet procurement and disposal
Consultant (UK) - UK Government - Capgemini - UK
(2006-01 - 2007-05)
- Business analysis for operating business model, process and systems change management – Developed a set of Service Level Agreements (SLAs) and OLAs through mapping requirements and testing services to ensure the business could accurately measure service against baseline
- Managed European team in the delivery of a first phase UK Government Child Tax Credits service dashboard
- This was part of the Her Majesty Revenue & Customs 'policy makers' tool set to accurately monitor the social/financial impact of policy changes
- Led a team to deliver a program to optimize the Service Desk product offerings and operational efficiency, through the development of standardized ITIL service desk processes this improved service delivery, reduced costs and aligned to the client's wider business objectives
Project Management (London & Germany) - IBM - London & Germany
