Graciela Galicia

Dedicated and efficient Admitting Representative, backed by an outstanding dependability and over 3 years diverse experience in delivering exceptional customer/patient service and facilitating patient placement and transfers. Adept in admission, and registration procedures, document review, pre-admission duties, patient filling, documentation and excels at interviewing patients/family to acquire relevant demographic data and verify insurance information. Skilled in management support and health insurance process, and committed to maintaining standard Hospital procedures.

Advanced data-entry skills and possess an uncommonly strong talent in communication, exceptional patient service delivery, and collaboration while bringing well-rounded clerical and office support competencies to reinforce hospital's productivity and achievements.

Admitting Representative at South Coast Global Medical Center (2018-06 – Present)

• Collect Financial Responsibility from patients
• Correct and update accounts with accuracy through Fire System
• Financial Counselor (MSI)
• Greet patients
• Pre-Admit Registration
• QualityControl (Patient Accounts)
• QualityControl (Q.C.)
• Register Direct Admits coming from external facilities
• Register ER patients into PBar, Paragon and Patient Access (Labor Delivery, Outpatient and Inpatient, Direct admits)
• Transfer patient and accounts from in to out and discharge patients
• Update accounts
• Verify insurance; HMO, PPO, POS, Workers Compensation (Passport and Health-fusion, Auditlogix, Medicare compliance...insurance websites)

Admitting Representative at College Hospital Costa Mesa (2015-03 – Present)

• Escorts patient or arranges for escort to assigned room or ward.
• Explains hospital regulations such as, visiting hours, payment of accounts, and schedule of charges
• Handling and processing confidential patient information
• Interview incoming patient or representative and entering information required for admission into computer
• Maintained and organized patient information files in master database
• Receive payments on account
• Store patient's valuables

Custodian Of Records/Receptionist at MBC Systems Medical/Billing Office (2017-01 – 2018-06)

• Maintain confidentiality of all client information in accordance with HIPPA guidelines
• Perform other duties such as making copies, faxing documents, answering multi-line phones, taking messages and transferring calls to appropriate personnel
• Receive and prepare subpoenas
• Restock and reorganized medical records
• Sorted, reviewed and prepared insurance claims as outgoing mail

– Saddleback High School (2013)