Grecia Pluma Picazo

A dedicated and friendly guest services professional with hospitality experience, providing exceptional customer service in fast-paced environments. Seeking a position where I can utilize my skills to ensure customer satisfaction and contribute to the company's success.

Hostess - Monk's bar and grill

(2025-01)

• Managing seating arrangements, handling a waitlist, communicating with the servers, taking to go orders, assisting with cleaning when needed, and assisting the restaurant staff.

Front Desk - Glacier Canyon Lodge

(2025-01 - 2026-01)

• Made walk-in reservations, self-check ins, payments, modifications and cancelations for the Wilderness resort.
• Worked as phone agent, assisting with requests for housekeeping and maintenance.

Housekeeper - HHS (Wyndham)

(2024-01 - 2025-01)

• Responsible for keeping cleanliness and order in units, dusting, vacuuming, sweeping, mopping floors, and cleaning surfaces like countertops and furniture, all in a timely manner.

Host/Busser/Server - Joses Mexican Restaurant

(2023-01 - 2025-01)

• Welcomed and sat guests as well as notifying the servers and the kitchen of any allergies or large group services.
• Received and processed cash or cards.
• Managed reservations, closing duties, restocking items, and maintained knowledge of menu items.
• Worked as a busser and server if needed.

Guest Services - Mt. Olympus Water and theme Park

(2023-01 - 2023-12)

• Managed guest inquiries, including room requests, complaints, and special accommodation.
• Calling guests for payment information, processing payments, assigning rooms and providing information about the hotel and resort services.

Degree - Foreign Languages - Universidad MAdero (2021-01)